Los Angeles Community College District

Designs, installs, customizes, tunes, debugs, patches, and monitors the District's SAP enterprise software system

Applies SAP Basis tools to design, install, customize, and monitor an SAP enterprise software system, including upgrades, enhancements, support packs, and OSS notes.

Analyzes and monitors system performance and installs, troubleshoots, adjusts various tuning parameters, and applies patches to maintain optimum performance for associated databases including in memory, Oracle, Microsoft SQL, MaxDB, and Sybase; application server load balancing; operation modes; background jobs; and spool management.

Designs, installs, analyzes, monitors, troubleshoots, tunes, and patches Operating System (Unix & Windows) and virtual machines for SAP landscapes.

Debugs and resolves complex problems related to an SAP enterprise software system.

Designs, connects, and configures different SAP system landscapes together to deliver a high-performance SAP environment.

Assesses the impact of new SAP releases to current system and develops and executes implementation plans for SAP software enhancements and upgrades.

Maintains the integrity of the SAP environment by managing the SAP Transport Management System to ensure that all configuration and development objects are released properly.

Establishes and monitors system security controls to prevent unauthorized access; manages SAP users, authorizations, and profiles.

Monitors and manages control logs, archive logs and other database parameters.

Provides technical support and advice to SAP technical and functional teams involving SAP enterprise software system projects.

Designs, implements, and maintains new and existing SAP database applications.

Evaluates and designs the interfaces between the SAP enterprise software system and external systems such as business data warehouse, GRC, PBF, Business Objects, associated applications and ERP portals.

Designs, implements, and maintains a secondary site for SAP disaster recovery and business continuity.

Interfaces with SAP technical and functional teams in coordinating system updates, fixes, and upgrades.

Prepares and maintains comprehensive and thorough SAP enterprise software system documentation.

Trains staff relative to software and new technological processes.

Stays current on the latest developments and methods pertinent to the installation and maintenance of an SAP enterprise software system.

Attends technical conferences and seminars as designated by supervisor and briefs SAP project team members on new development in the field of SAP application and system software.

Maintains effective and cooperative working relationships with process owners, technical and functional team members, and users.

Performs related duties as assigned.

An SAP Basis Administrator is responsible for designing, installing, customizing, tuning, debugging, patching, and monitoring the District’s SAP enterprise software system. An incumbent in this class applies a high level of technical expertise ensuring optimal systems performance and efficiency.

A Software Systems Engineer is a member of a technical team responsible for analyzing, installing, customizing, optimizing, troubleshooting, and monitoring large scale, complex application and system software for the District. An employee of this class receives assignments that are geared towards meeting high-level technical goals and objectives and assuring implementation of software that meets those objectives with maximum effectiveness and efficiency.

General supervision is received from a classified technical manager. Technical supervision may be exercised over staff with lower-level technical skills.

Knowledge of:

SAP Basis administration tools

SAP system landscapes

SAP Solution Manager

SAP application and system software design, analysis, testing, tuning, and maintenance

Concepts of Disaster Recover and Business Continuity

Principles of software quality assurance

Operating systems such as Windows and Unix

Principles of database design, maintenance, and tuning

System security and access control

Principles of software transport management

Principles and procedures of systems program documentation

Principles, procedures, and methods used in data acquisition, storage, structuring, and retrieval

Characteristics and capabilities of servers, networks, and other related equipment

Information technology concepts and capabilities

New trends and developments in the field of information technology

Principles of training

Ability to:

Design, install, customize, tune, debug, and monitor SAP application and database system software

Recognize the critical elements of complex SAP application and system software problems, develop and evaluate data, determine solutions, and make appropriate recommendations

Train technical and non-technical staff in the application of new concepts related to assigned software support services

Conduct multiple projects of a complex and technical nature

Work effectively and independently on assigned projects

Prepare clear, concise, logical, and comprehensive reports, program documentation, architectural diagrams, instructions, and training materials

Achieve maximum utilization and efficiency of system resources by using software in the most efficient manner

Express difficult and complex technical concepts in oral and written communications

Provide technical assistance to users

Meet project schedules and deadlines

Consistently use and promote professional standards and practices related to assignments

Maintain a focus on details, quality, and precision in the performance of duties

Actively contribute to a culture of constructive collaboration and innovation with colleagues

Build rapport with clients and maintain a professional demeanor while handling complex user issues

Maintain high levels of customer service and satisfaction

Maintain confidentiality of work-related information and materials

Work effectively and cooperatively with District staff, technical and functional team members, vendors, and project consultants

Learn the characteristics of new application and system software and update technical skills to adapt to changing technology

Education and Experience:

A bachelor's degree from a recognized college or university, preferably with a major in computer information systems, management information systems, computer engineering, computer science, or a related field AND three years of recent, full-time, paid experience in the analysis, design, installation, and maintenance of SAP systems, including application software, databases, and servers.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.