Computer & Network Support Specialist

Provides technical support in the maintenance and operation of campus-wide voice, video, and data network(s) at a college or voice, video, storage, and data network (s) at the District Office.

Assists in operating and maintaining campus-wide voice, video, storage, and data network(s) at a college or voice, video, storage, and data network(s) at the District Office.

Installs and maintains network software, including system upgrades, and monitors software license usage.

Tests and assures software compatibility with the network before release to user.

Monitors network performance and maintains statistics of network resource data such as space and memory usage.

Writes program documentation, operating instructions and training materials and manuals for college or District Office staff.

Designs, develops, updates, and maintains web sites.

Communicates with users on the telephone and/or on-site regarding equipment and network failures and malfunctions and determines whether problem is related to system, hardware, software, cabling, or operator error.

Resolves technical problems associated with equipment malfunctions, processing failures, and network operations.

Meets with users to assist them in defining system project requirements and objectives, to acquire information about data sources and processing methods, and to explain software and system capabilities and limitations.

Conducts on-the-job training sessions to enable employees to acquire, update, extend, or improve their skills and knowledge of computer equipment, applications, and basic network operational procedures.

Sets-up user profiles on the network including access rights, resource allocation, log-in script, and electronic mail.

Assists in developing and implementing network policies, procedures, and standards in conjunction with the Information Technology staff of the District Office and network support staff from other colleges.

Uses data base management software to create, store, access, sort, change, retrieve and format data.

Uses spreadsheet software to create, edit, model, and translate data into complex reporting and graphic formats and systems.

Controls access to common data files and databases on a network to maintain the integrity of data and enable all users to retrieve and manipulate data effectively.

Writes computer programs to support various administrative and instructional programs and activities.

Assists users in selecting off-the-shelf software to meet specific needs.

Evaluates options and recommends the purchase of computer software, equipment, supplies, and services to support college or District Office computer needs.

Coordinates the installation and relocation of new computer equipment.

Contacts vendors regarding equipment specifications, repairs, replacements, and tracking and registration of equipment and warranties.

Maintains records on software and hardware installations and trouble calls.

Maintains a library of materials for reference by users.

May assign, review the work of, and provide training to staff with lower-level technical skills.

May perform data entry duties associated with the system design process.

Performs related duties as assigned.

A Computer and Network Support Specialist provides technical support in the maintenance and operation of campus-wide voice, video, storage, and data network(s) at a college or voice, video, and data network(s) at the District Office and uses the full capabilities of a wide range of computer hardware and software to design and implement information processing, reporting, control, and management systems.

 

A Senior Computer and Network Support Specialist plans, organizes, coordinates, schedules, assigns, and reviews the work of assigned technical staff and designs, implements, and administers campus-wide voice, video, storage, and data network(s) at a college or voice, video, storage, and data network(s) at the District Office. 

 

An Assistant Computer and Network Support Specialist provides technical support functions of moderate difficulty, complexity and scope involving repair/replacement of computer parts and adjustment of computer equipment, basic troubleshooting of system processing failures, and assistance with a wide variety of software applications for a college-wide local area network or the District Office.

 

Employees in clerical, technical, professional, and administrative classifications may be required to use computers in the course of their employment.  However, in-depth knowledge of computer hardware and software is not a paramount qualification for these classes.

General supervision is received from a classified supervisor or administrator. May receive technical assistance from District Office Information Technology staff. May provide work direction to staff with lower-level technical skills assigned to unit.

Knowledge of:

Principles of network maintenance and operation

Basic network concepts

Basic principles of network security and access control

Basic data and voice communications concepts

Information processing procedures and methods

New trends and developments in computer and network technology

Programming languages and computer graphics used in web page design and development

The operation and application of a wide variety of computer applications software such as data base management, communications, spreadsheets, word processing, desk-top publishing

Basic operation and application of network operating software

Methods and equipment used to troubleshoot equipment and basic network malfunctions

Features, capabilities and limitations of computer hardware

Program documentation procedures, terms, and use

Mathematics, algebra, and statistics as they pertain to program development

Principles of recordkeeping

Principles of training

Spelling, punctuation, and English usage

Ability to:

Effectively utilize the commands, functions, and operations commonly used in computer software

Design and/or modify computer applications to meet computer user requirements where applicable

Recognize and resolve problems related to computer user programs, equipment, and basic network malfunctions

Utilize diagnostic test procedures and instruments

Write clear and logical documentation

Write instructions in a manner that can be understood by computer users with different levels of computer literacy

Design, develop, update, and maintain web sites

Train computer users in the use of a wide variety of computer software, equipment, and basic network operational procedures

Provide technical assistance to staff members with lower-level technical skills

Communicate clearly

Work independently on assigned projects

Work effectively and cooperatively with staff, students, computer users, and administrators

Learn the characteristics of new computer systems, software, and hardware and update technical skills to adapt to changing technology

Education and Experience:

 

A.  Graduation from a recognized four-year college or university with a major in computer science, computer information systems, computer engineering, or a related field AND one year of recent, full-time paid technical computer experience in a local area network environment.

 

OR

 

B.   Graduation from high school or its equivalent AND twenty-four (24) semester units in computer science, computer information systems, computer engineering, or related subjects from a recognized college or university AND two years of recent, full-time paid technical computer experience in a local area network environment.

 

C.   Graduation from high school or its equivalent AND a certification equivalent to the 24 semester units described in option B AND two years of recent, paid, full-time technical computer experience in a local area network environment.

 

Experience in network maintenance and operations is desirable.

 

College level coursework in business administration, educational administration, public administration, English, mathematics, statistics or related fields is desirable.  A current Computing Technology Industry Association (CompTIA) A+ certification is desirable.

 

Special

 

A valid Class “C” Driver's License may be required for some positions. Travel throughout the District may be required for some positions.

• Medical and dental insurance and vision care plans are provided for employees and their dependents.
• A $50,000 life insurance policy is provided free of charge for each employee.
• New employees receive 12 full-pay days and 88 half-pay days of illness leave.
• At least 15 paid holidays per year.
• Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days.
• Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
• Employees become members of the Public Employees Retirement System. Employees are also covered by Social Security.
• Employee Assistance Program

The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.