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Recruitment #19-S2-1364

Date Opened:10/31/2018 8:00:00 AM
Closing Date:1/19/2019 11:59:00 PM
Hiring Range:$43,700 - $62,410
Job Type: Open and Competitive
Full/Part-Time: Full-Time
Eligible For:Full Benefits
Reg/Temp: Regular

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The Loudoun County Department of Family Services Benefits unit is currently seeking qualified candidates for a position in the Public Assistance Benefits Unit that are looking to work in a diverse, exciting and fast paced work environment.

Zippia, a professional career information and tools company, recently named the Loudoun County Department of Family Services one of the top ten companies to work for in Leesburg, VA!!


This position is responsible for determining eligibility for Public Assistance Programs, to include Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance to Needy Families (TANF) by conducting interviews with applicants, requesting appropriate documentation, and applying applicable policy.

Successful candidate must:

  • Have direct experience determining eligibility for SNAP, Medicaid and TANF cases and carrying a Public Assistance caseload.
  • Be extremely knowledgeable in all public assistance programs, and have exceptional customer service skills.
  • Navigate customers through the application and interview process.
  • Have exceptional oral and written communication skills, as well as organizational and time management skills.
  • Function well in a team environment.
  • Respond quickly and effectively to customer inquiries to resolve issues, answer questions, and handle any emergency situations that may arise.

This position will be located in our Sterling office, and may be required to work from other locations, as requested.


  • Requires education and experience equivalent to a Bachelor’s Degree in Sociology, Psychology, Accounting or Finance
  • Minimum 2 years of experience directly related to public assistance program eligibility determination, such as SNAP, Medicaid or TANF.
  • Applicant must have the ability to work independently and have excellent decision making skills.
  • Valid driver’s license.


  • Direct experience working in a Social Services Benefits Department 
  • Fluency in Spanish


Thorough knowledge of Virginia Department of Social Services public assistance program policies and related computer systems, to include VaCMS and MMIS.


Successful candidate will undergo a criminal history and credit check.


Loudoun County Regular Full-time Employees are eligible for full benefits including but not limited to the following as a part of a total rewards package!
  • Retirement from the Virginia Retirement System (VRS)
  • Annual leave
  • Sick leave
  • Annual Paid Holidays
  • Group Health Plan
  • Group Life Insurance
  • Exceptional Performance Recognition
  • Credit Union Membership
  • Employee Assistance Program (EAP)
  • Education and Career Development


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Loudoun County Government: P.O. Box 7000, Leesburg, VA 20177 | Ph: 703-777-0100