Montgomery County Commission Human Resources Department

A09

The fundamental reason the position exists is to support County server-based applications, network and/or telecommunication systems and equipment by troubleshooting and maintaining IT systems. IT Specialists are considered fully functioning in their respective area of IT (Systems, Networks or Telecommunications) and are able to perform most routine work independently but while seeking assistance from Specialists on difficult or highly complicated projects or problem situations. IT Engineers provide support to entry level IT staff members.  IT Engineers support of various IT related work including applications systems, personal computers (PCs), local area networks (LANs), and wide area networks (networks) and telecommunications systems in the Department of Information Technology supporting all technology systems of County of Montgomery functional areas and departments. Employees in this position follow the policies and procedures of the Information Technology (IT) Department without close supervision except on highly technical situations.  The essential functions of the job include:  This position reports to an IT Specialist.

Network/Infrastructure:  Must have an Associate’s Degree in Computer Science or a related field from an accredited college or university and three (3) years of progressively responsible experience in personal computers maintenance, wide area networks analysis and maintenance, and customer training/assistance. Qualified experience may substitute for the required education. 

Systems:  Must have an Associate’s Degree in Computer Science or a related field from an accredited college or university and three (3) years of progressively responsible experience in client server applications design and analysis using Microsoft.NET based programming languages to include Microsoft Visual Studio 2012 or higher; Visual Basic.NET or C#; web development tools including ASP.NET; Microsoft SQL Server 2012 or higher for Relational Database System Management; and report design software including Crystal Reports version 2013 or higher and or SQL Server Reporting Services version 2012 or higher; Microsoft Windows Server Operating Systems version 2012 or higher; Microsoft Windows Desktop Operating Systems version(s) 7 and or 10; Microsoft Internet Services version 7.5 or higher; Microsoft SharePoint version 2013 or higher. Qualified experience may substitute for the required education. 

Telecommunications:  Must have an Associate’s Degree in Computer Science or a related field from an accredited college or university and three (3) years of progressively responsible experience in telecommunication system support (with at least one (1) year experience in VoIP systems), wide area networks analysis and maintenance, and customer training/assistance. Qualified experience may substitute for the required education. 

NOTE: Professional certifications in the areas of software, networking and/or telecommunications are preferred.

NOTE: Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.

Must be willing to work at night or during weekends as required.  Must be able to connect to the network from home either through VPN or dial up to provide emergency recovery using department-supplied IT equipment, or reports to work during non-business hours as appropriate.  When on-call, must be able to respond to incidents.  Must have a valid motor vehicle operator’s license to operate a motor vehicle.  Employees are strongly encouraged to achieve certification within two years.