ADMINISTRATIVE OFFICER I

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System.  The System is a multi-employer, public employees’ benefit retirement system composed of twelve (12) separate retirement and pension systems with additional plan components, covering approximately 200,000 active members and more than 150,000 retires and beneficiaries.

The Agency’s Administration Division is seeking a candidate to fill the Administrative Officer I position in its Benefits Processing Death Benefit & Refund Unit.

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120 E. Baltimore Street, Baltimore, MD 21202

This position serves as a lead worker within the Death Benefit and Refund Processing Section of the Benefits Processing Unit. This Section is responsible for the timely and accurate processing of death benefit claims. Processing death benefit claims involves receiving reports of death from family members over the telephone, communicating with beneficiaries via telephone, email, and regular mail, determining eligibility for death benefit payments, calculating payment amounts, and creating transactions and checks to create death benefit payments. This Section is also responsible for the timely and accurate processing of refund payments to members of the Pension System who have terminated their employment and requested to withdrawal their money. Processing of refund requests involves reviewing incoming forms for proper completion, reviewing member's records to determine if they are eligible to withdraw their money from the Pension System, resolving issues related to forms and eligibility via telephone, email, and regular mail contact with the members, and creating transactions and checks to create refund payments.

As a lead worker in the Section, this position will assist the supervisor in hiring and training and developing staff.

 

The lead worker will also assist will assigning work to staff and reviewing and approving the work produced by staff.

 

The lead worker must be able to demonstrate excellent communication and customer service skills to interact positively with the Agency’s customers.

 

The lead worker must also be fair and positive in interactions with staff and provide an example of exceptional professionalism in the performance of their duties.

 

The lead worker must be extremely organized, detail oriented, and able to work in a fast paced, deadline oriented, and sometimes stressful work environment.

Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: One (I) year experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.

Bachelor’s degree in business, communications, or mathematics related majors.

Customer Service 2 years’ experience.

Supervising or leading staff 1 year experience.

Microsoft Office Software, including Word, Outlook, and Excel 1 year experience.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

STATE OF MARYLAND BENEFITS

 

The online application process is STRONGLY preferred.  If online access is not available, you may mail a paper application and supplemental questionnaire (if applicable) to:

DBM Recruitment & Examination Department

ATTN:  Barbie Middleton

301 West Preston Street, Room 608

Baltimore, MD 21201

All mailed documents must include the applicant's name and the job number and must be received by the closing date.   Resumes will NOT be accepted in lieu of completing the application.

If you have any questions concerning the recruitment process for this position, please call 410-767-4850.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country, and encourage them to apply.