ADMINISTRATIVE OFFICER I

The Department of Labor, Licensing and Regulation (DLLR) is accepting applications from all qualified applicants for the position of Administrative Officer I. This contractual position exercises independent judgement and responsibility for the overall complaint processes of the boards.

13

500 North Calvert Street, Baltimore, Maryland 21202

In coordination with the mechanical licensing boards, ('board') including the board of Heating, Ventilation, Air-Conditioning and Refrigeration, board of plumbing, board of master electricians, board of stationary engineers, elevator safety review board, the locksmith program and senior management, the position exercises independent judgement and responsibility for the overall complaint processes of the boards, including the independent analysis of operations, procedures, organizations, systems and recommends improvements when necessary. The position is responsible for the preparation and/or supervision of the preparation of management tools such as procedure manuals, statistical tables, charts (including work-flow and organizational charts) and performance measurements. This position handles all correspondences and contact with the boards by complainants, licensees and citizens, and prepares final reports and suggests improvements for the advancement of the boards' programs. This individual participates in the formulation, establishment or modification of program goals and objectives through analysis of alternatives, trends, available resources, and projected program needs. This position participates in the program planning process by developing forecasts, proposals or procedures for orderly growth and expansion of the boards and its' mission. The administrative officer manages the complaint process, seeking timeliness and fairness for both complainant and respondent. The administrative officer confers with other administrative officials, program heads, staff specialist or others in order to exchange information pertaining to the program or interpret policies or offer recommendations, and advises departmental officials regarding administrative practices, procedures or policies. The incumbent coordinates interagency transactions and acts as a liaison with officials in other agencies, in the state, legislature, federal government, private industry, or local government agencies as assigned.

Duties of this position include, but are not limited to:

• Supervises programs and exercises independent judgement and analysis to interpret complex administrative plans and policies for the boards.
• Schedules and prepares for monthly meetings of the boards, including agenda preparation and documentation of actions and official minutes
• Manages application and licensing processes.
• Manages complaint intake, file maintenance, scheduling of formal and informal hearings, referrals for investigation and all contact with complainants and respondents.
• Responds to all correspondences and contact with the board by applicants, licensees and citizens, and assists in the preparation of final reports and suggested improvements for the advancement of the program.
• Oversees cash management functions and assures compliance with all related legislative audit requirements.
• Assists in the planning and implementation of new or revised procedures, practices, programs, exams and standard operation procedures.
• Confers with other administrative officials, program heads, staff specialists or others in order to exchange information pertaining to the program or interpretation of policies or offer recommendations, and advises departmental officials regarding administrative practices, procedures, or policies.
• Prepares and reviews contracts relative to the private testing vendor to administer a state licensing examination for licenses issued by the board.
• Coordinates with the departmental investigator to ensure that complaints are reviewed in a timely manner and that all requirements are met.

Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: One (I) year experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

Customer Service Experience

Experience working with Complaint or Investigations

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by DLLR for a period of one year.

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:  

DLLR Office of Administration

Attn: Ernestine Hyman    18-002711-0053

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201   For additional information, please contact Ernestine Hyman at 410-230-6298 or via email Ernestine.hyman1@maryland.gov.

The MD State Application Form can be found online   Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.