OFFICE SECRETARY III

The Department of Labor is accepting applications from all qualified candidates for the position of Office Secretary III. This position will assist with clerical duties for the complaint unit and provide secretarial support to the Investigators of the Maryland Home Improvement commission.

STD10

500 N. Calvert Street, Baltimore, Maryland 21202

This position will provide direct secretarial support to the investigators and complaints unit of the Maryland Home Improvement Commission by sending cases to OAH, preparing correspondence, entering and updating the computer records, and responding to phone and walk-in- in inquiries by homeowners, contractors and general public. The position also include fielding telephone calls; reviewing, processing and tracking complaints, answering questions related to the laws, regulations and policies, also preparing statistical reports.

Duties of this position include, but are not limited to the following:

• Assist with calls and correspondence received for the investigators
• Preparing and sending cases to the Office of Administrative Hearings
• Process consumer complaints and claims, verify license status of contractors, generate related correspondence, ensure the appropriate attachments are included, and create consumer complaint files.
• Type a wide variety of correspondence related to consumer complaints, prepare mailings, and update the AS400 system as appropriate.
• Respond to inquiries from homeowners, contractors, and the general public by telephone and in person regarding the complaint/claim process, status and general information.
• Maintain case logs, monthly statistics and mileage reports
• Work with Assistant Director and Director on projects as necessary

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work involving typing duties.

Notes: 

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience. 

Preference will be given to applicants who possess the following preferred qualification (s). Include clear and specific information on your application regarding your qualifications.

• The candidate should have excellent customer service skills and the ability to multi-task
• Ability to problem solve and gather data to troubleshoot and resolve issues
• Must be able to prepare correspondence; proofread/polish documents for distribution
• Ability to work independently, solve unexpected problems and make decisions.
• Be able to respond to customers with tact and diplomacy, maintain confidentiality, and respond to public inquires
• Experience in collaboration with many different individuals at all levels of an organization
• MS office, Data Entry experience and experience preparing reports and correspondence.
• Ability to organize/ prioritize projects. Detail oriented; Dependable; Resources

Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance(LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemploymentoverpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate,etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on yourapplication. Therefore, it is essential that the application is filled out completely and accurately, listing allrelevant education and experience, addressing the specific qualifications shown above and submitting anyrequired documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed andspecific information on your application regarding experience qualifications related to the minimumqualifications, desired, and/or selective qualifications of the position.Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, orQualified. The certified list will be used by Department of Labor for a period of one year.

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

Department of Labor Office of Administration 
Attn: Donna Watson  21-001362-0036
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

The MD State Application Form can be found online

If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300.

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.