HUM SER ADMIN I

The closing date has been extended.  If you already applied, you do not have to reapply.

17

Department of Human Services

Child Support Enforcement Administration

311 W. Saratoga Street

Baltimore, Maryland 21201

This main purpose of this position is to serve as the Contract Manager for the Baltimore City Office of Child Support Administration (BCOCS) Privatization contract. The position is also responsible for contract compliance and performance which involves the following: Participating in decision-making about modifying the existing Privatization contract, including budget modifications; Participating in planning and coordinating activities necessary for the implementation of the contract; Supervising the planning, development, implementation, and management of new Request for Proposal (RFP); Participating in meetings on goal setting with Cooperative Reimbursement Agencies (CRA) that provide child support services to BCOCS. Participating in meetings with other government agencies that provide support services to BCOCS; Developing and managing service contracts that provide necessary support services to the Baltimore City Office of Child Support Enforcement; Participating in monitoring compliance with contract requirements and any necessary corrective action plans; Identifying and securing resources necessary for implementation of new contracts; Providing technical support to the contractor; and developing corrective action plans. Analyzes child support legislation, regulations, policy and makes recommendations.  Supervising the CSA Out-Stationed Customer Service Unit; assigns, trains, reviews and approves the work of Out-Stationed Customer Service Unit; and perform all other related duties as assigned.   This position is telework eligible.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Applicants may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Applicants may substitute education at the graduate level at an accredited college or university in a human services related field at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of experience monitoring service contract compliance and performance in a human service program.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1.  One year of experience working in a Title IV-D Child Support Program.

2.  One year of experience creating expenditure reports and reconciling invoices.

3.  One year of experience working with Microsoft Office Suite - Word and Excel to create reports and spreadsheets.

4.  Six months of supervisory experience.

5.  Strong written and oral communication skills.

6.  Demonstrates skills in effective time management, priority setting, multi-tasking, problem solving, and critical thinking.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

If additional information is required, the preferred method is to upload.  If unable to upload, please email requested information only to monique.robertson@maryland.gov.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7416.

TTY Users: call via Maryland Relay 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.