UI Professional VIII

The Maryland Department of Labor, (MDOL), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional VIII. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.

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Baltimore City, Maryland.

The purpose of this position is to assist in executing the mission of the Department of Labor and achieving the agency's goals; to manage and coordinate the activities of the Benefits Accuracy Measurement (BAM) Program which consists of two major divisional programs: Paid Claims Accuracy (PCA) and Denied Claims Accuracy (DCA) programs. To administer the Data Validation (DV) program and oversee the completion of the Tax Performance Systems (TPS) program by developing, coordinating and ensuring the review activities mandated by the US Department of Labor (USDOL) are executed. These programs are mandated nationally by USDOL.

Supervise, plan, and organize the work of the Benefit Accuracy Measurement (BAM) program as mandated by the US Department of Labor; assign cases to ensure varied and equal distribution of workload; Monitor the timeliness performance of BAM investigators to determine whether Quality Control (QC) completion requirements are met; detect problems that may exist which could hamper timely completion of BAM cases; Monitors training needs and assign BAM staff to training, as needed; develop and implement training materials and information pertaining to program changes as determined by US Department of Labor and BAM peer case reviews; attend pertinent BAM training sessions given via webinars or at various US DOL Regional locations in order to adopt best practices and obtain current information and trends; Direct investigators on the correct procedures for coding and sub-coding of BAM cases; Perform cursory reviews of all cases selected for federal monitoring; Present and defend Maryland BAM cases during USDOL Peer Review sessions;

Review BTQ monthly totals (separation/non-separation issues) for accuracy of randomized selection and proper number of issues reviewed the previous year; submit all results to USDOL via automated software or MS Word reports; draw conclusions from Computed Measures, Systems Reviews, and Acceptance Sample findings, to make timely and quality

determinations; prepare recommendations for corrective action; prepare written reports for each function and a final report of findings, obtains an extract of Data Validation (DV) benefit transaction files (universe) from the Office of Information Technology (OIT) unit and upload the information to Coordinator’s personal computer; transfer the universe of data to US Department of Labor software used to perform the automated validation function. Identify errors, incomplete, or rejected items and submit programming issues to Office of Technology staff.

Experience: Eleven years of experience, seven years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program and an additional four years of experience in a public or private agency related to rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigation program.

Note: Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and seven years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program for the required experience.

1. Have experience working with unemployment claims

All candidates are subject to a background check against files maintained by the Division of

Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

STATE OF MARYLAND BENEFITS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to chevelle.wise@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Human Resources
Attn: UI Professional VIII Job Number #(22-001157-0001) CW
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.