Introduction
The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually. The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City. DHS works in every community in Maryland to positively impact the lives of Marylanders.
There are several vacancies within Anne Arundel County Office of Child Support Enforcement.
GRADE
12
LOCATION OF POSITION
Anne Arundel County Office of Child Support Enforcement/ DHS
Legal/Admin
44 Calvert Street
Annapolis, MD 21401
Main Purpose of Job
Position 1
The individual in this position provides secretarial support to the Director, managers and staff of the agency as needed by typing correspondence and other documents as needed. This individual assists with the front desk operation by receiving telephone calls and visitors. This individual will assist with mail handling, processing, and other clerical tasks. The individual in this position interacts with both custodial and non-custodial parents and informs callers and visitors of policy and procedures regarding agency operation. This individual will complete logs and update spreadsheets with agency information to track work product flow. To complete the reception, mail handling or clerical tasks, this position requires the review, verification, and interpretation of child support case information in order to screen, delegate or complete the appropriate next step for reception, customer service, correspondence, or mail handling tasks. This individual assists in training backup personnel on the telephone and reception procedures. The individual in this position must possess communication skills and thorough knowledge of administrative procedures to provide office support to the entire agency and must be able to maintain confidentiality. The individual in this position assists the agency by researching , analyzing and compiling data. The individual is responsible for creating and maintaining databases, spreadsheets and reports for statistical purposes and for use by the management team to effectively monitor and administer the program. In addition, the individual in this position is accountable for maintaining agency wide projects such as the closed files.
Position 2
This position is responsible for the preparation of legal documents and correspondence pertaining to the establishment and enforcement of paternity and support. Individuals in this position provide secretarial support to the Director, Assistant Directors and legal secretarial support to four attorneys. The high volume of secretarial work includes creation of special and confidential assignments, legal pleadings to be filed with the Circuit Court, routine correspondence, and database applications. In addition, persons in this position are accountable for maintaining agency-wide projects such as genetic testing, docketing cases for court action, and appointment scheduling. The incumbent is responsible for filing all Court related documents via MDEC.
POSITION DUTIES
Position 1
The individual in this position provides secretarial support to the Director, managers and staff of the agency as needed by typing correspondence and other documents as needed. This individual assists with the front desk operation by receiving telephone calls and visitors. This individual will assist with mail handling, processing, and other clerical tasks. The individual in this position interacts with both custodial and non-custodial parents and informs callers and visitors of policy and procedures regarding agency operation. This individual will complete logs and update spreadsheets with agency information to track work product flow. To complete the reception, mail handling or clerical tasks, this position requires the review, verification, and interpretation of child support case information in order to screen, delegate or complete the appropriate next step for reception, customer service, correspondence, or mail handling tasks. This individual assists in training backup personnel on the telephone and reception procedures. The individual in this position must possess communication skills and thorough knowledge of administrative procedures to provide office support to the entire agency and must be able to maintain confidentiality. The individual in this position assists the agency by researching , analyzing and compiling data. The individual is responsible for creating and maintaining databases, spreadsheets and reports for statistical purposes and for use by the management team to effectively monitor and administer the program. In addition, the individual in this position is accountable for maintaining agency wide projects such as the closed files.
Position 2
This position is responsible for the preparation of legal documents and correspondence pertaining to the establishment and enforcement of paternity and support. Individuals in this position provide secretarial support to the Director, Assistant Directors and legal secretarial support to four attorneys. The high volume of secretarial work includes creation of special and confidential assignments, legal pleadings to be filed with the Circuit Court, routine correspondence, and database applications. In addition, persons in this position are accountable for maintaining agency-wide projects such as genetic testing, docketing cases for court action, and appointment scheduling. The incumbent is responsible for filing all Court related documents via MDEC.
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of experience performing clerical, clerical technical, or secretarial work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
One year providing customer service experience to internal and external customers.
Six months experience with scheduling and use of court filing software such as Maryland Electronic Courts (MDEC).
One year experience with Microsoft Office Suite.
One year experience entering, updating, retrieving, and verifying data.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.
It is imperative to list all computer and software experience on your application pertaining to your job duties.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.
- Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave - ten (10) days of accumulated annual leave per year.
- Sick Leave - fifteen (15) days of accumulated sick leave per year.
- Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays - State employees also celebrate at least twelve (12) holidays per year.
- Pension - State employees earn credit towards a retirement pension.
FURTHER INSTRUCTIONS
The
online application process is STRONGLY preferred. If you are unable to apply
online, you may mail a paper application and supplemental questionnaire to,
Department of Human Services, Examination Services Unit, 311 W. Saratoga
Street, Room 134, Baltimore, Maryland 21201.
Or
email Trelia.gunter@maryland.gov: Voice 410-767-7416, toll-free:
1-800-332-6347.
If
you are having difficulty with your user account or have general questions
about the online application system, please contact the MD Department of Budget
and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.
Do
not submit unsolicited documentation.
TTY Users: call via Maryland Relay
As an equal opportunity employer Maryland is committed to recruiting, retaining
and promoting employees who are reflective of the State's diversity. People
with disabilities and bilingual applicants are encouraged to apply.
We
thank our Veterans for their service to our country and encourage them to
apply.
