ADMINISTRATIVE OFFICER II

The Maryland Higher Education Commission (MHEC), is seeking an experienced and energetic individual to fill the position of Administrative Officer II in the Office of Student Financial Assistance (OSFA).

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Nancy Grasmick Education Building, 6 N Liberty Street, 10th FL, Baltimore, MD 21201

The Maryland Higher Education Commission (MHEC) has two main purposes: (1) Academic planning and policy analysis and (2) financial assistance. The Office of Student Financial Assistance (OSFA) is responsible for all State student financial aid programs, administering over $100 million in grants and scholarships in Maryland. Financial aid programs include need-based grants which are awarded on the basis of the student's ability to pay; merit-based scholarships given to students with special talents; decentralized scholarships for students entering certain workforce programs; awards to unique populations, such as military veterans; and legislative scholarships. The Administrative Officer – Higher Education position is responsible for providing support for the Office of Student Financial Assistance’s (OSFA) 26- financial aid programs for Maryland students. This position is responsible for a variety of duties ranging from the processing of applications, providing customer support, fielding incoming calls, responding to emails, processing a high volume of financial aid documents, review appeals, review and reconcile programs, and conducting document verification according to program guidelines. Provide direction and leadership to decentralized staff in day to day functions and responsibilities. Make recommendations to Staff Specialist regarding program process improvement for decentralized programs. This position is the Administrative Officer II for decentralized programs/FAO-Institutions within the Office of Student Financial Assistance (OSFA). This position is responsible for assisting in the oversight, management and direction over OSFA's decentralized financial assistance programs, assisting the Staff Specialist I in reviewing and updating decentralized program policies and procedures as well as providing training and support to decentralized program administrative specialist III staff. The Administrative Officer II must be knowledgeable in aspects of the decentralized programs and functions.

Assist in the oversight, management, and direction of the day-to-day tasks and operation functions for each program within the assigned unit. Operational functions include assisting the Staff Specialist I in reviewing statutory requirements and developing and/or updating policies and procedures as well as oversight and internal review of administration of all programs within assigned unit.In collaboration with the Staff Specialist I, provide leadership, direction, and guidance for decentralized financial assistance program staff members in a lead worker capacity.Assisting the Staff Specialist I in providing training and support to administrative specialist III staff within assigned unit.  Assist with the analysis of current and proposed legislative policy implementation and changes for the Director, Commissioners, Secretary of Higher Education, and external stakeholders such as the Department of Legislative Services (DLS) and Department of Budget and Management (DBM).Monitor processes and timeline for each program within unit to ensure compliance with Maryland law and regulations and assist in the overall oversight of all programs within unit; maintain internal review process of administration of programs. Assist Staff Specialist I with implementation and testing of programs. Assisting in reporting technical issues to Associate Director of systems through proper channels and notify staff when technical issues are resolved. Report and troubleshoot technical issues in a timely manner. Assist in resolving findings of internal audit reviews Act as a liaison between Staff Specialist I and Administrative Specialist and interim manager when needed.              

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

Experience in higher education institution such as a university, college, or financial aid institution

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

 

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:    

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, Maryland  21201

ATTN: Jesse Filamor

#23-003235-0040  

   

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.