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COMPUTER INFORMATION SERVICES SPECIALIST SUPERVISOR

Recruitment #23-004410-0001

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Introduction

This position is limited to permanent and contractual employees working with the Information Technology & Communications Division (ITCD) for the Maryland Department of Public Safety and Correctional Service.

GRADE

17

LOCATION OF POSITION

6776 Reisterstown Road, Baltimore Maryland, 21215

POSITION DUTIES

The main purpose of this position is to perform duties of a Computer Information Service Specialist Supervisor for the Information Technology & Communication Division (ITCD) Account Management Unit; to ensure the continuing operation of the Department of Public Safety and Correctional Services Information Technology systems, by maintaining and providing account data, information and communication services to the Department of Public Safety and Correctional Services (DPSCS) criminal justice agencies and the public. The primary responsibilities include providing support to both internal and external customer support, maintaining accurate and complete documentation, providing protection of classified information from theft, corruption, and unauthorized access with regard to the creation and maintenance of accounts. To make certain that information and privacy laws and policies are enforced. This job is responsible for planning, coordinating, supervising, and evaluating the work of subordinate staff. This position trains staff members with software and hardware that is required to maintain the accounts that access DPSCS systems. Develops and maintains process manuals for staff with regard to the creation and maintenance of accounts for DPSCS applications and infrastructure. Reviews user needs and requests for access to the Department's IT infrastructure.

MINIMUM QUALIFICATIONS

Education:  Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience evaluating, implementing and maintaining personal computer hardware and software.

Notes: 1. Candidates may substitute additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

LIMITATIONS ON SELECTION

This position is limited to permanent and contractual employees working with the Information Technology & Communications Division (ITCD) for the Maryland Department of Public Safety and Correctional Service.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload,
please email the requested information to hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information,
recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division Wayne Davis 

WayneR.Davis@maryland.gov

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov <Application.Help@maryland.gov> or
410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.





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