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Temporary Call Center Representative (Hagerstown)

Taxpayer Services Division

Recruitment #23-005361-0005

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Introduction

OPEN TO ALL QUALIFIED APPLICANTS

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

GRADE

Temporary Call Center Representative - $18/hour

LOCATION OF POSITION

Hagerstown, Maryland

POSITION DUTIES

Are you ready to enter back into the workforce? But may not want a permanent position just yet? If this is you, the Comptroller of Maryland, Taxpayer Services Division is seeking Temporary Call Center Representatives to assist taxpayers by answering and resolving telephone inquiries coming into our call center located in Hagerstown.

We will offer tax training and provide equipment. Temporary positions can lead to more permanent opportunities. The Comptroller of Maryland offers an excellent benefit package and competitive wages for employees. Apply today!

Schedules are available for call center representatives: Monday-Friday from 8:00 a.m. - 5:00 p.m. During February through May hours are extended until 6:00 p.m.

    MINIMUM QUALIFICATIONS

    Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

    Experience: Two years of experience involving one or more of the following areas: customer service, telecommunications, fiscal clerical or clerical related work. 6 months of this experience must have involved operating computers.

    NOTES:

    1. Candidates may substitute additional education at an accredited college or university at the rate of thirty credit hours for one year of the required experience.
    2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.
    ** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

    LIMITATIONS ON SELECTION

    • Must work Monday through Friday in a full time capacity. Required hours are 8:00 am to 5:00 pm. 
    • Work involves exposure to uncomfortable or unpleasant surroundings. (Explain) May occasionally encounter unpleasant situations due to upset taxpayers
    • Leave may be limited during certain times of the year  due to high volume events, projects or special assignments.  
    • Evening and weekend work may be required especially during peak times of the year.
    • Work may involve special physical demands such as lifting 25 to 35 pounds.  
    • Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services.

    SELECTION PROCESS

    Please make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Incomplete information may result in the disqualification of your application.

    *Resumes will not be accepted in lieu of a completed application.

    EXAMINATION PROCESS

    Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

    Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six- month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.

    BENEFITS

    FURTHER INSTRUCTIONS

    Veterans

    We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

    Attachments

    The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker. Any attachments necessary to demonstrate the minimum qualifications were met must be submitted by the filing deadline.

    Faxes/Email

    The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

    1. First and Last Name
    2. Recruitment Number (located at the top of the bulletin)
    3. The last four digits of your SS#

    Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.

    Email: dbrown@marylandtaxes.gov

    For Further Questions 

    If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

    If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at dbrown@marylandtaxes.gov

    Please contact Stanley Harris at sharris@marylandtaxes.gov if you need reasonable accommodations.

    As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply.




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