ASSISTANT CHIEF INVESTIGATOR (Appeals and Grievance)

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.  

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. 

* This is a Special Appointment position that serves at the pleasure of the appointing authority.

Hybrid (between office in Baltimore City and telework)

The Life and Health Division’s Appeals and Grievance Section is recruiting for an Assistant Chief Investigator.  This position will supervise Appeals and Grievance Investigators. Duties will consist of assigning and supervising the review of appeals and grievance complaints, instructing and guiding investigators on proper methods or investigation, and ensuring that investigations are completed within times frames established by statute.  In addition, the Assistant Chief Investigator reviews hearing requests and answers technical questions.

Education: A Bachelor’s degree from an accredited college or university. 

Experience: A minimum of six (6) years of enforcement/investigatory experience with a regulatory agency, licensed insurer, or accredited law enforcement agency is required.

Note: Additional experience in the review of medical records or medical claims may be substituted on a year-for-year basis for the required education.

STATE OF MARYLAND BENEFITS

Please contact: charrison@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred. For immediate consideration: upload one (1) WORD or PDF file, that includes your combined cover letter and resume, to the "Resume" tab. Please ensure your cover letter states your interest and salary requirements.

If you are unable to apply online, you may submit an application packet by mail.  Your submission must be received by close of business, on the closing date for the recruitment.  Postmarks will not be accepted. 

Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #:  23-009642-0002

200 St. Paul Place, Suite #2700

Baltimore, MD 21202

TTY  Users: call via Maryland Relay