Department of Budget and Management

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. Applications that do not include a completed supplemental questionnaire will be considered incomplete and may be subject to disapproval.***

Describe your experience providing front line technical support via phone, email, remote tools, and on-site activities. In your description, please include the related job duties performed, name(s) of employer(s) and dates of employment. If you do not possess this experience, please enter N/A.

Describe your experience working in a Managed Service (Help) Desk environment utilizing incident management best practices and systems. In your description, please include the related job duties performed, name(s) of employer(s) and dates of employment. If you do not possess this experience, please enter N/A.

Describe your hands-on experience with installing, configuring and troubleshooting Windows desktops/laptops, Microsoft Office, email, printers. In your description, please include the related job duties performed, name(s) of employer(s) and dates of employment. If you do not possess this experience, please enter N/A.

Describe your experience with basic configuration, installation, and troubleshooting techniques for network devices (i.e. switches, access points, etc.). In your description, please include the related job duties performed, name(s) of employer(s) and dates of employment. If you do not possess this experience, please enter N/A. 

Describe your experience with basic information security concepts (Network account creation, safeguarding passwords, etc.). In your description, please include the related job duties performed, name(s) of employer(s) and dates of employment. If you do not possess this experience, please enter N/A.