Department of Budget and Management

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.***

Are you a current OPD employee?

Do you have prior experience (1+ years) of providing phone/remote technology support as part of a Help Desk/Call Center type of working environment? If so, please explain in detail your experience, including dates and places of employment.  If you do not have this experience, please write N/A.

Have you been in a prior role that required frequent verbal and written/email communications to internal staff and/or customers? If so, please explain in detail your experience, including dates and places of employment.  If you do not have this experience, please write N/A.

Do you have hands-on experience with troubleshooting the majority of the following: Windows desktops/laptops, Microsoft Office, email, printers and general application questions typically found in a Microsoft based computing environment? If so, please explain in detail your experience, including dates and places of employment.  If you do not have this experience, please write N/A.

Do you have working knowledge and experience with Windows 7 and/or Windows 10 operating systems? If so, please explain in detail your experience, including dates and places of employment.  If you do not have this experience, please write N/A.

Do you have prior experience with basic information security concepts (Network account creation, safeguarding passwords, etc.)? If so, please explain in detail your experience, including dates and places of employment.  If you do not have this experience, please write N/A.