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Management Service Position

Recruitment #15-005477-0028


The Office of the Commissioner of Financial Regulation is seeking a highly motivated individual to function as the Director of Consumer Financial Education and Outreach. This is a Management Service position.




500 North Calvert Street, Baltimore, Maryland

Main Purpose of Job

This position will function as the Director of Consumer Financial Education and Outreach. The overall purpose of the position is to support Maryland consumers as they identify and utilize financial products and services that fairly meet their needs.

The position will provide research to identify and understand trends in consumer financial services issues, effective and fair financial products and services to meet existing needs, and effective education and information sharing programs to prepare consumers to make effective choices about financial products and services.

This position will draft educational and informational materials for use by the Division of Financial Regulation and will engage in outreach to consumers and consumer groups to provide information about financial products and services and their effective utilization, as well as the work of our office.

The position will work closely with the Director of Foreclosure Administration to support outreach efforts to local authorities to educate them about the Foreclosed Property Registry and encourage utilization of the Registry. Ongoing, the position will directly focus on foreclosure issues as then-current circumstances warrant and will indirectly provide support through inclusion of consumer mortgage products and services (and thus foreclosure related topics) in the routine work of the position.


The  Director of Consumer Financial Education and Outreach’s main job duties include, but are not limited to, the following:  

1.  Researching effective financial education programs and practices and current and emerging topics related to consumer financial services, such as peer to peer lending, electronic currencies, and mobile banking and internet banking to meet the needs of the underbanked and non-banked.

2.  Drafting informational and educational materials for use on the Office website and in standard handouts, standard correspondence, position papers, presentations, and testimony.

3.  Training office staff on current issues in consumer financial services and assisting in developing standard correspondence to address current and emerging complaints.

4.  Supporting Foreclosure Prevention Efforts of the office in general, including avoidance and mitigation activities, as well as providing general information and education to consumers.  This activity includes work described in numbers 1-3 and 5 herein, and will require the substantial majority of the position’s total time in the first year, if not longer. 

5.  Outreach:  

•  Coordinating the Office's attendance at outreach events;  

•  Working with all units in the Office to identify outreach opportunities;  

 •  Creating, individually and with others, outreach materials;  

 •  Based on data collected internally and relationships in the field, developing targeted outreach strategies, such as in conjunction with the Office of Aging and the Attorney General’s office, opportunities focused on exploitation of elderly persons; in conjunction with DHCD, opportunities focused on first time homebuyers and foreclosure prevention; in conjunction with the public school system and private schools, financial education programs for high school and/or college students;  

•  Attending and representing the Office generally, including presenting, at consumer and/or industry events, but also as stand-in for management as necessary.  These events will occur during and after the normal business day, as well as on weekends; and 

•  Completing Others duties as assigned by management.


Education:           Possession of a Bachelor’s degree from an accredited four-year college or university.  

Experience:         Four years of experience of professional work in interpreting and/or implementing regulatory statutes and regulations, public policy analysis and/or in the financial services sector.  

Notes:                 Possession of a Juris Doctor degree from an accredited law school or a Master’s degree in public policy, public communications, or business administration from an accredited college or university may be substituted for one year of the required experience.


Preference will be given to applicants with one or more of the following: 

 •              Experience in the interpretation and/or implementation of regulatory statutes and regulations

•              Experience in public policy analysis

•              Experience in the financial services sector, including but not limited to, the banking, mortgage, consumer or business finance, money transmission, debt management and/or check cashing industries


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.


Management Service



Military Veterans may qualify for additional bonus points towards certification. A copy of your proof of eligibility (DD 214) for Veterans’ Credit must be in this office and completely verified before Veterans’ Credit will be approved.  Permanent State employees do not need to submit proof of eligibility for Veterans’ Credit. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email (, mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 15-005477-0028, Mekia Gaskins
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.