CHILD SUPPORT SPECIALIST SUPERVISOR

THIS IS AN INTERNAL RECRUITMENT FOR THE BALTIMORE COUNTY OFFICE OF CHILD SUPPORT ENFORCEMENT LIMITED TO CURRENT DEPARTMENT OF HUMAN RESOURCES EMPLOYEES ONLY. 

This office is currently recruiting for two positions within the Establishment Unit and the Interstate Unit. 

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Baltimore County Office of Child Support Enforcement

170 W Ridgely Road, Suite 200

Lutherville MD 21093

Child Support Specialist Supervisor for the Establishment Unit

Investigate and analyze child support cases and initiate appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with applicable Federal and State laws, rules and regulations.  Perform duties related to establishing paternity and child support orders, health insurance coverage and maintaining and enforcing the collection of current and past due amounts.  Assign, review and approve the work of child support workers.  Train & evaluate the work of Child Support Specialists.

 Child Support Specialist Supervisor for the Interstate Unit

 Investigate and analyze child support cases and initiate appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with applicable Federal and State laws, rules and regulations.  Perform duties related to interstate child support orders, health insurance coverage and maintaining and enforcing the collection of current and past due amounts.  Assign, review and approve the work of child support workers.  Train & evaluate the work of Child Support Specialists.

Plans, coordinates, supervises and evaluates the work of Child Support Specialists and assigns support staff; Trains Child Support Specialists in investigating and analyzing child support cases and in initiating appropriate actions to establish, maintain and enforce support payments to dependent children; Monitors staff activity and prioritizes workload to assure that all case actions are completed in a timely manner and according to regulations, laws, policies and procedures; Develops and implements procedures to effectively and efficiently meet the goals of the Child Support program; Establishes corrective action plans where indicated and monitors for improvement; Provides leadership to staff in incorporating strategic planning and quality management in program activities; Serves as liaison between the Child Support Enforcement Administration and other State agencies, the State’s Attorney’s Office and the courts; Assists agency management in developing and improving services and funding sources related to program development and enhancement; Participates in community, inter-departmental, intra-State, and inter-State meetings and forums related to child support issues; Uses mainframe and personal computer systems and software to prepare and submit management, financial and technical reports; Works with the Sheriff’s Office to develop solutions to problems related to serving child support warrants and body attachments; And responds to inquiries from custodial and non-custodial parents, courts, public officials, attorneys and employers in order to resolve problems related to child support cases.

 The Interstate Supervisor must also be knowledgeable of the interstate laws and rules to make the correct determination of the situation in each case and, therefore, determine the most appropriate course of action. 

 

Education: An Associate of Arts degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university.

Experience: Three years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations.

Notes:

1. A Bachelor’s degree from an accredited college or university may be substituted for the required education.

2. A Bachelor’s degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university may be substituted for the required education and one year of the required experience.

3. Experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations may be substituted for the required education on a year-for-year basis.

4. Experience determining eligibility for government assistance programs may be substituted for one year of the specific program experience.

• Child Support Establishment and/or Interstate Experience
• Knowledge of familiarity with CSES Policy
• Possess detailed knowledge and understanding of Court Orders
• Knowledge of CARES
• Ability to communicate effectively in child support matters with internal and external customers, co-workers and staff
• Ability to make decisions
• Must be a team player and promote a team work environment
• Ability to be supportive and provide assistance to staff
• Possess a sufficient level of math and understanding of court orders to properly calculate child support payments

Please provide complete details under your work experience in relation to the above listed preferred qualifications.

This recruitment is limited to current Department of Human Resources employees only.

 

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified and placed on the employment (eligible) list for at least one year. The resulting eligible list may be used for future vacancies with this agency and other State agencies.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State or Maryland Guidelines.

 

STATE OF MARYLAND BENEFITS

 

If you have any questions about this recruitment, please contact the Department of Human Resources at 410-767-7414.

Applicants who meet the minimum qualifications will be evaluated.  Applications not identifying minimum qualifications and education will not be considered.  This office, with your approval, will verify your prior applicable work experience.  In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entity.

College transcripts are not required for the review of your application, and do not need to be forwarded. 

Please clearly indicate your college degree and major on your application. 

If selected for an interview, you will be required to bring an official transcript with you. 

For all foreign education obtained outside of the U. S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.

ONLINE APPLICATIONS ARE STRONGLY PREFERRED; however, the paper application may be submitted to:

Baltimore County OCSE

Attention: Amy Urbanik, 170 W Ridgely Road, Suite 200, Lutherville MD 21093

The paper application must be received by 4:30 p.m. close of business, on the closing date of this recruitment.  No postmarks will be accepted.  Incorrect application forms will not be accepted.  Please do not submit unsolicited information.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply.