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In-Home Aide, CNA

Recruitment #17-000502-0001


This is a Position-Specific Recruitment for the Washington County Department of Social Services, which presently has two vacancies.  The Washington County Department of Social Services is located in Western Maryland, approximately 75 miles west of the Baltimore and Washington DC areas. It is important to complete the Supplemental Questionnaire as part of the application process.




Department of Human Services

Washington County Department of Social Services

122 N. Potomac Street

Hagerstown, MD 21740

Main Purpose of Job

A Family Support Worker II is the full-performance level of work providing in-home support services that enables individuals to maintain their independence and well being, assists in preserving the family structure, promotes a functional home environment and teaches clients to make use of available community resources. Employees function as a member of a treatment or service team and visit client's homes to identify needs and provide in-home assistance in activities associated with daily living, personal care and caregiving or parenting.


This position provides in-home support services that enables individuals to maintain their independence and well being, assists in preserving the family structure, promotes a functional home environment and teaches clients to make use of available community resources; visits client's homes to identify needs and provide in-home assistance for clients through teaching and demonstrating practical living skills including, but not limited to, meal planning, household maintenance, laundry, shopping, positive parenting and caring for dependents, conflict resolution, interpersonal relationship skills, job readiness, locating and securing housing, and household budgeting; assesses client's personal and living conditions in conjunction with the treatment or service plan goals to determine the need for specific behavioral changes; develops positive relationships with clients in order to gain their acceptance of the In-Home Care Plan and contributes to the client's physical and emotional health; encourages clients to participate in and make use of community resources and services such as child and adult support groups, food pantries, neighborhood services centers and child or adult day care; observes behavior of children and adults, records pertinent observations, maintains records of their behaviors and makes recommendations to the services team for possible plan modifications; prepares reports for the health care professional, case manager or supervisor on the client's physical condition, social and physical environment and services provided in order to assist the in-home care team in developing, monitoring and modifying the client's In-Home Care Plan; participates in team meetings with the case manager, health care professionals and other persons responsible for developing or modifying the In-Home Care Plans for clients; transports and assists clients in obtaining transportation to medical appointments and community centers; may present parenting or job readiness subject matter to clients in structured training sessions and conduct in-home follow-up; may assist clients with personal care such as giving baths, shampoos, dressing, feeding or using a bedpan; may provide temporary care of children or adults in the absence of the caregiver; may oversee court ordered family visits, testify in court or prepare a client for a court appearance and performs other related duties.


Please describe in detail any specific job duties relating to the minimum qualifications stated below.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience providing support services to children or adults through teaching and demonstrating practical living skills in order to promote and maintain independent living or assist in preserving the family structure.


1. Experience as defined above or in child or adult care giving may be substituted for the educational requirement on a year-for-year basis.

2. Nine college credits from an accredited college or university in a human service program or human development program such as child development, sociology, social work, psychology, counseling, nursing, criminology, juvenile justice, human growth and development, human services, or mental health may be substituted for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Social Services classifications or Social Services specialty codes in the Social Science, Psychology, and Welfare field of work on a year-for-year basis for the required experience.


The ideal candidate for this vacancy will possess:

A valid CNA (Certified Nursing Assistant) or GNA (Geriatric Nursing Assistant) Certification from the Maryland Board of Nursing.

A motor vehicle operator's license valid in the State of Maryland.


1. Employees appointed to positions in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

2. Some positions in this classification may be assigned duties that require the incumbent to acquire and maintain a license as a Certified Nursing Assistant or a Geriatric Nursing Assistant from the Maryland Board of Nursing at 4201 Patterson Avenue Baltimore, Maryland 21215. Information may be obtained at Obtaining this license within a specified time may be a condition of appointment or probation for these types of positions.


1. Family Support Workers who are working with families with dependent children must successfully complete an approved entry-level training program before being granted permanent status.

2. Employees appointed to positions in this classification may be required to have access to and use their personal automobile in order to transport clients. Verification of appropriate vehicle insurance, which shall include coverage for transporting clients, must be provided. Standard mileage allowance will be paid for the use of a privately owned vehicle.


Please provide sufficient information on your application to show that you meet the qualifications for this recruitment.

Successful candidates will be ranked as Best-Qualified, Better-Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  It is imperative to list all computer and software experience on your application pertaining to your job duties.


The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.



Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention: Betty Ketterman 

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email; Voice 410-767-7147, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5PM on the closing date for the recruitment.

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.