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Recruitment #17-001328-0037




Maryland Department of Health

Office of Health Care Quality

Developmental Disabilities Unit

55 Wade Avenue

Catonsville, MD  21228

Main Purpose of Job

The Contractual Office Secretary II (OS II) also referred to as the Developmental Disabilities (DD) Unit Assistant supports the mission of the Office of Health Care Quality's DD Unit by providing secretarial support to the Program Manager, Health Facilities Coordinators, Coordinator of Special Programs and Health Facility Surveyor Nurses and Investigations. The OS II serves as a first contact to callers or to those sending written inquiries regarding the DD Unit's activities and policies. This includes receiving complaints from persons reporting incidents affecting individuals with developmental disabilities. The OS II conducts initial reviews of DDA licensees' self reported incidents and notifies triage staff of the results from reviews so that appropriate follow up occurs. The OS II also provides information to contacts consistent with the rules, regulations, and operations governing the unit. Additionally, the OS II relieves the Program Manager and Health Facilities Survey Coordinators from certain administrative details by establishing and maintaining tracking systems which notify staff of upcoming annual licensure assignments and summarizing the status of staff's assigned work. This position requires that the incumbent enter, update, and verify staff's entry of data, prepare reports using the OHCQ's database system and the Unit's spread sheet software applications. The incumbent must develop and keep a current knowledge of the DD Unit's Standard Operations Procedures Manual and OHCQ's policies, have good organizational skills and good interpersonal skills. Some evening and weekend work may be required to provide secretarial support to DD Unit Administrators when reports or responses to critical assignments are needed.


Education:    Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:  Two years performing secretarial or clerical work involving typing duties.


1.  Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2.  Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3.  Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.  


Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.


Applicants who meet the minimum qualifications will be evaluated. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.


Online application process is STRONGLY preferred. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or If online process is not available, please send your paper application to: Maryland Department of Health, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. If you need to submit additional information, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-5689. Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 767-1251 or MD TTY Relay Service 1-800-735-2258. We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Should additional information regarding this recruitment be required, please contact the Maryland Department of Health Recruitment and Selection Division at 410-767-1251 or via email at