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Continuous Quality Improvement (CQI) Analyst

Recruitment #17-001532-0007


This is a Position-Specific Recruitment for Department of Human Services (DHS), Social Services Administration .




Department of Human Services 

Social Services Administration

311 W. Saratoga Street

Baltimore MD 21201-3500

Main Purpose of Job

This position is responsible for implementing the State's Child Welfare Continuous Quality Improvement (CQI) process for the 24 Local Department's of Social Services (LDSS) within the Department of Human Services, Social Services Administration. The CQI Analyst ensures that local departments provide effective services to children and families which result in positive outcomes such as: child safety, well-being, and permanency; conducts program evaluation of the local departments child welfare programs to include: analyzing performance and outcome data, conducting case reviews, interviewing children, families, and community stakeholders, and providing consultation on strategies to improve child welfare practice, performance, and outcomes; provides consultation and technical assistance to LDSS on child welfare practice; and conducts analysis of data from the Maryland Children Electronic Social Service Information Exchange (MD CHESSIE), other data sources.

This position requires expert knowledge of child welfare policies, regulations, laws, and best practices which is essential in evaluating child welfare practice, performance, and outcomes, and provides consultation on CQI to the Office of Adult Services; and requires overnight travel up to 40% to the LDSS.


Participates in planning, preparing for and conducting case reviews and focus groups in local LDSS office utilizing  Maryland's (MD) CQI process and applicable Children's Bureau, The Child and Family Services Reviews (CFSRs) standards.

Contributes to developing final reports on LDSS performance consistent with MD's CQI process, co-developing improvement plans with LDSS that address performance issues consistent with MD's strategic direction, and monitoring and providing technical assistance for improved performance in collaboration with Social Services Administration (SSA) program managers.

Partners with SSA Research and Evaluation and Workforce Development staff, Temporary Assistant (TA) partners, and the Child Welfare Training Academy to support staff data literacy and ability to carry out evidence-driven decision-making by LDSS staff and central office leadership to drive outcomes improvement.

Supports the provision and interpretation of user-friendly, actionable process and outcomes data to fuel CQI processes at all levels of child welfare practice and administration.

Actively participates and contributes to ongoing efforts to enhance current CQI processes to drive evidence-driven decision-making within LDSS and by SSA.  

Partners with key internal and external stakeholders to carry out assessments of the current CQI processes, systems, and tools.

Assists in planning and implementing identified changes to the CQI processes, system supports, tools, methodology, and staffing; and other related duties as assigned.   


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum qualifications to be considered, and to appear on the list of people eligible for hire

It is imperative to list all computer and software experience on your application pertaining to your job duties.

Education: A bachelor’s degree from an accredited college or university.

Experience: Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted the rate of 30 semester hours per year for up to two years of the required experience.


Applicants must meet the selective qualification(s) to be consideredInclude clear and specific information on your application regarding your qualifications.

Two years of the required minimum experience must have been in case management for a public or private child welfare agency.


Two years of the required minimum experience must have been in a public (Federal, State, or Local Government) human services program providing data analysis, program evaluation, or program management for a program closely related to the child welfare population.


Strong preference will be given to applicants that possess the following preferred                  qualification(s)Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess the following:

1. One year of experience implementing continuous quality improvement processes in a human services environment.

2. One year of experience proficient in MD CHESSIE, Statewide Automated Child Welfare Information System (SACWIS), and qualitative and quantitative data analysis.

3. One year of experience analyzing performance, outcome data, and case reviews.

4. One year of demonstrated experience proficient in Microsoft Office Software,  (Word, Excel, Powerpoint etc).

5. Priority setting, time management, and problem solving experience.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitmentAll information concerning your qualifications must be submitted by the closing dateWe will not consider information submitted after this date. 

Successful candidates will be ranked as Best-Qualified, Better-Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.   

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.  



Online applications are STRONGLY preferred. 

If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention:  Moses Devaprakasam

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email:; Voice 410-767-7416, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment.  TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.