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Recruitment #17-001755-0032


This is a full-time contractual position.




Baltimore County Child Support

170 W. Ridgely Road, Suite 200

Lutherville MD 21093

Main Purpose of Job

This position will provide administrative support to the Child Support Specialist I/II agents in the Office of Child Support in accordance with Federal, State and local child support policies, procedures, and guidelines. This position is responsible for providing location and enforcement services to child support customers in accordance with Federal, State and local child support policies, procedures and guidelines. The individual must possess effective written and oral communication skills.


Reviews, analyzes and processes the National Medical Support Notices received.  Updates the Child Support Enforcement System (CSES) with the insurance information provided, and recommends follow up actions to the assigned Child Support Specialist I/II.

Reviews and processes employer termination notices.

Responds to inquiries received as it relates to National Medical Support and Termination notices received.  Consults with custodial parents, non-custodial parents, employers and other Child Support Specialist staff.

 Creates, edits and prepares a variety of documents in relation to the National Medical Support Notices and Termination Notices received for the purpose of enforcing medical support and collection support payments.

 Uploads documents into the agency's document imaging system (ECMS).

Conducts case reviews and works assigned reports.


Education: Completion of 60 credit hours at an accredited college or university.

Experience: None


1. Candidates may substitute one year of experience in administrative or professional work for the required education, at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies  on a year-for-year basis for the required education.


The ideal candidate will possess the following:

Proficient computer skills (Excel, Word and Power Point).

Ability to effectively communicate verbally and in writing.

Good organizational skills.

Please provide complete details under your work experience as it relates to the above listed preferred qualifications.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  It is important that you report all related education and experience that is relevant to this recruitment and the desired or preferred qualifications.  All information concerning your qualifications, including a copy of your diploma or transcripts must be provided if selected for an interview.  We will not consider information submitted after this date.  

Successful candidates will be placed on the employment (eligible) list.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a temporary/contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. 


College transcripts are not required for the review of your application, and do not need to be forwarded.  Please clearly indicate your college degree on your application.  Applicants who meet the minimum qualifications will be evaluated.  If selected for an interview, you will be required to provide an unofficial transcript.  For all foreign education obtained outside the U. S. you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service if selected for an interview.  

Online applications are highly recommended, however the paper application may be submitted to Baltimore County Office of Child Support , Office of Human Services, 170 W. Ridgely Road, Suite 200, Lutherville, MD, 21093.  The paper application must be received  by 4:30 p.m. on the closing date for this recruitment, no postmarks will be accepted.  Information received after the closing date will not be considered.  Application inquiries may be directed to Amy Urbanik at 410.561.3740.   

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.    

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.