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Recruitment #17-002572-0016


This is a STATEWIDE recruitment to fill current and future Administrate Aide vacancies in the Maryland Department of Human Services.  There is a current vacancy at Cecil County Department of Social Services, which is located approximately 55 miles north of Baltimore off of Interstate 95; the last exit before the MD/DE line.

It is important to complete the Supplemental Questionnaire as part of the application process.




Our current vacancy is with the:

The Department of Human Services
Cecil County Department of Social Services
170 East Main Street
Elkton, MD 21921

Main Purpose of Job

An Administrative Aide is work providing secretarial support to an official, administrator or administrative staff. Employees in this classification type on keyboards of personal computers, using word processing software. Employees in these classifications may supervise lower-level secretarial or clerical employees. Employees in this classification receive supervision from an official, administrator or administrative staff.


Provides secretarial support to one or more officials, administrators or administrative staff; types manuscripts, correspondence, reports and other documents using a keyboard of a personal computer; interprets administrative decisions and policies to staff and transmits instructions with the authority of the supervisor; acts as an intermediary for the supervisor maintaining frequent contacts with public and private executives, professional staff and other officials; relieves the supervisor of operational details by assembling, compiling and summarizing data into a concise form and preparing reports; drafts routine and complex correspondence; receives telephone calls and visitors and arranges for appointments and interviews; provides information to callers in regard to laws, rules, regulations, operations and procedures governing the agency's operations; obtains material from a variety of sources to be used for articles, reports and speeches; maintains important and confidential records, schedules, expense accounts and office supplies; reads reports and summarizes information to facilitate the supervisor's review; types manuscripts, correspondence, statements, tables and forms from corrected copy, rough draft or oral instruction; opens, sorts, reads and distributes incoming correspondence; proofreads outgoing correspondence and reviews records for completeness and accuracy; prepares and maintains statistical and numerical reports and records; develops special forms and summaries using a variety of records in order to secure complete and accurate information; composes and signs outgoing correspondence; develops, revises and implements office procedures; may use word processing, database, spreadsheet or desktop publishing computer software applications in order to prepare reports, charts, graphs or other documents; may enter, update, verify and retrieve data using computer data base or spreadsheet software applications; may take dictation using shorthand; may supervise lower-level secretarial or clerical employees and performs other related duties.


Please describe in detail any specific job duties relating to the minimum qualifications stated below.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties.


1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.


The ideal candidate will possess the following:

1. One or more years experience answering inquiries from internal and external customers.

2. Knowledge of Chessie (Maryland Child Electronic System information Exchange)System and Child Protective Services (CPS) appeal processes.

3. One or more years experience using Microsoft Office Suite, Word, Excel, Access, etc.

4. One or more years experience handling confidential documentation such as correspondence and reports.


Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.


Please provide sufficient information on your application to show that you meet the qualifications for this recruitment.

Successful candidates will be ranked as Best-Qualified, Better-Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  It is imperative to list all computer and software experience on your application pertaining to your job duties.


The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.



Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services Examination Services Unit

Attention: Betty Ketterman 

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email; Voice 410-767-7147, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5PM on the closing date for the recruitment.

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.