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ADMINISTRATOR I

Constituent Services and Outreach Specialist

Recruitment #17-002586-0054

Introduction

Maryland Department of Disabilities

Constituent Services and Outreach Specialist

GRADE

16

LOCATION OF POSITION

2301 Argonne Drive, Room T17, Baltimore, MD 21218

Main Purpose of Job

The position develops and implements a communication plan for both the Department of Disabilities and MDTAP along with the communications and outreach team with specific focus and responsibility for MDTAP.  This position plans and implements MDTAP’s general outreach (marketing) and communication (publications, social media) efforts.  Staff also provides general constituent outreach for the Department of Disabilities and MDTAP. 

POSITION DUTIES

The position handles multiple responsibilities within the agency. Staff provides information, guidance and assistance and training on the Americans with Disabilities Act and develops and implements a communication plan for both the Maryland Department of Disabilities (MDOD) and Maryland Technology Assistance Program (MDTAP) along with the communications and outreach team with specific focus and responsibility for MDTAP. This position plans and implements MDTAP's general outreach (marketing) and communication (publications, social media) efforts. Staff also provides general constituent outreach for the Department of Disabilities and MDTAP. The desired candidate should have excellent verbal and written communications skills.

MINIMUM QUALIFICATIONS

Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.

Notes:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

1. One year of experience working in a disability support related field and/or knowledge of ADA regulations and guidelines preferred.

2. One year of experience with Microsoft Office applications (ex. Word, Excel, Publisher, etc.)

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service may be required prior to hire.

The online application process is STRONGLY preferred.  If you are unable to apply online, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Department of Budget and Management Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201

Attn: Amanda Karnezis 

 

For inquires regarding this recruitment, please call 410-767-4850.

 

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country.