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Operations Administrator

Recruitment #17-002587-0045




Department of Human Services

Office of Emergency Operations

311 W. Saratoga Street

Baltimore, MD 21201

Main Purpose of Job

This position serves as the Incident Commander for the Department of Human Services (DHS), Office of Emergency Operations during an emergency event with responsibility and authority to assign and deploy emergency resources from the Department to anywhere in the State as necessary to meet the continuing obligations to its clients during an emergency, as well as meet the emergent needs of individuals impacted by the event. The incumbent in this position is responsible for operational sufficiency to meet the requirements of the State Emergency Response Operations Plan and the DHS Local Liaison Program to ensure the Department and Local Department's of Social Services are prepared and ready to meet those obligations when an event occurs. This position is also designated as an 'Essential Employee', available for duty 24/7.


Provides 'First Call' for assistance when local jurisdictions or the State need sheltering or mass care assistance, is often to be the 'First on Scene', and represents the Maryland mass care services and may be deployed for extended periods to conduct emergency operations throughout the State of Maryland or in other States; supports prepares various mass care operations as Incident Command, Operations Branch Lead or Field Leader of Emergency Operations throughout the State as directed in regards to an emergency event. Identifies and assesses sites for use during emergency operations; coordinates with the Maryland Department of Agriculture to identify areas, sites and/or alternative plans for pet sheltering; maintains regular communication with local officials about sites that may be appropriate in their jurisdiction; reviews and revises 'Maryland Disaster Shelter Identification Checklist' to remain current with Federal and State laws and regulations and industry best-practices; coordinates with Director and Attorney General on executing Memorandum of Understandings (MOUs) for use of newly identified sites and coordinates updates of MOUs; considers COOP plans, mass care evacuation plans, and other courses of action to determine appropriate facilities use; and coordinates site visits with local Emergency Managers (EMs), Maryland Emergency Management Agency Regional Liaison Officers (RLOs), Maryland Department of Agriculture, Maryland Department of Health, Local Department of Social Services (LDSS) staff, American Red Cross (ARC), and the American Radio Relay League representatives and facility managers. Assists with the development and provides training and exercises regarding operational responsibilities for staff within the unit; develops uniform standards and position descriptions in cooperation with other State Mass Care Coordinators; participates in workshops, task forces, and exercises in support of Federal, State and local emergency plans; conducts training to support the Disaster Response Program; provides customer service to both internal and external customers that meets or exceeds the standards set by the Department; and performs other related duties as assigned.


Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.


1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


The ideal candidate will possess the following:

1. One year of experience in 24/7 emergency preparedness and emergency sheltering or mass care operations.

2. One year of experience with training, workshops, and taskforce development and coordination.

3. One year of experience with resource deployment and allocation.

4. Experience with interpreting, applying existing State and departmental policies, and plans to current status of emergency event to determine objectives.

5. Experience with inventory management, supervision, and project management.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.


The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.



Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services  

Examination Services Unit

Attention: Leslie Wigfield

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or fax requested information to: 410-333-0882; Voice 410-767-7316, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.