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Recruitment #17-004522-0001






Department of Human Resources

Montgomery County Office of Child Support Enforcement

51 Monroe Street

Suite 811

Rockville MD 20850

Main Purpose of Job

This position provides assistance to the Montgomery County Office of Child Support Enforcement within the Department of Human Resources with posting of child support payments through the Child Support Enforcement System (CSES) by maintaining accounts, accepting and processing child support payments through the scanning process. The incumbent in this position works with the establishment and enforcement unit by providing escrow reports and determining the best course of action required to disburse payments to the custodial or non-custodial parent.


Reviews adjustment requests and documentations for corrections, completions and adjustments of accounts; updates accounts information and deletes accounts when it is required; maintains documentation of account transactions and records in the CSES case action log; maintains account maintenance control log; provides customer service to both internal and external customers; receives, processes, and batches support payments; issues receipts and handles customers inquires; accepts applications and fees for child support enforcement services; reviews applications for completeness; provides information to custodial and non-custodial parents about the Child Support Program; refers customers to community resources and programs; works with other State child support agencies to resolve payment discrepancies; processes and scans payments through the State Disbursement Unit in compliance with Child Support Enforcement Administration standard operating procedures for electronic payment processing; reviews Fiscal Escrow Reports, determines the appropriate payee in order to disburse payments and/or determines the reason the payment remains in escrow and takes appropriate action for disbursement; and locates payee(s) to disburse payments to the correct address.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience reviewing, verifying, recording, adjusting and balancing financial transactions.


1. Experience calculating and recording financial, statistical or other numerical data may be substituted on a year-for-year basis for the required high school education.

2. Six credit hours in accounting from an accredited college or university may be substituted for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience in Financial Clerical/Finance Technicians classifications or specialty codes in the financial field of work at a rate of one year of military experience for the required experience.


The ideal candidate will possess the following:

1.  Strong written and oral communication skills.

2.  Ability to prioritize and multi-task effectively.

3.  Flexibility in a busy environment.Strong time management, priority setting and problem-solving skills.


Limited to candidates willing to work in Montgomery County.


The assessment will consist of a rating of your education, training and experience related to the requirements of the position.  Therefore it is important that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  All information concerning your qualifications must be submitted by the closing date.  You must possess the minimum qualifications to be considered for this position.  Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment and clearly indicate your college degree and major on your application.  Credit may be given for relevant part-time, temporary, or volunteer experience including the number of hours worked per week. 


Contractual employees who works for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.


If you have any questions about this recruitment, please contact the Department of Human Resources at 410-767-7414.

Applicants who meet the minimum qualifications will be evaluated.  This office, with your approval, will verify your prior applicable work experience.  In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entry.

College transcripts are not required for review of your application and do not need to be forwarded.  Please clearly indicate your college degree and majors on your application.  If selected for an interview, you will be required to bring an official transcript with you.  For all foreign education obtained outside of the U.S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.

Online applications are STRONGLY preferred; however, the paper application may be submitted to: DHR/Employment Services Division, attn: Jocelyn Maschal, 311 W. Saratoga Street, Baltimore MD  21201-3500.  The paper application must be received by 5 p.m. close of business on the closing date of the recruitment.  No postmarks will be accepted.  The previous Maryland State application (MS-100) will not be accepted.

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  

Bilingual applicants are encouraged to apply.