PATIENTS RIGHTS ADVOCATE II

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MDH, Deputy Secretary for Behavioral Health, Dorchester, MD

The Resident Grievance System (RGS) is the administrative process to ensure that the rights of residents in the Maryland Department of Health's facilities are protected. The RGE is responsible for this function in the five (5) Mental Health Administration State Psychiatric Facilities, the two (2) Developmental Disabilities Administration's State Residential Centers, the two (2) Secured Evaluation Therapeutic Treatment Units (SETT), and the two (2) Regional Institute for Children and Adolescents (RICA). Rights Advisors, who function as healthcare consumer advocates, are responsible for the following: Complaint Management, Clinical Review Panels, Information and Assistance, Education, Data Management, Organizational Management.

Education: Possession of a Bachelor’s degree from an accredited four year college or university including 15 credit hours in the field of counseling, health, developmental disabilities, mental health, nursing, psychology, social work, special education or a related behavioral science field.

Experience: One year of experience planning, organizing and directing the operation of a residential grievance system in a facility in accordance with State and federal regulations and other legal requirements.

 Note: 

1. A Master’s degree from an accredited college or university including 15 credit hours in the field of counseling, health, developmental disabilities, mental health, nursing, psychology, social work, special education or a related behavioral science field may be substituted for six months of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Counseling, Health-related, Developmental Disabilities, Mental Health, Nursing, Psychology, and Social Work  classifications or Counseling, Health-related, Developmental Disabilities, Mental Health, Nursing, Psychology, and Social Work specialty codes in the behavioral science field of work on a year-for-year basis for the required experience and education.

The successful applicant should have experience working with mental health and developmental disabilities patients and experience conducting investigations.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

1. Employees in this classification may be subject to call 24 hours a day and may be required to provide the employing agency with a telephone number where the employee can be reached. A pager may be supplied to the employee.

2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Candidates may remain on the certified eligible list for a period of at least one year.

Online applications are highly recommended. However, if you are unable to apply online, the paper application may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201.  The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-5689.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

Resumes will not be accepted in lieu of a completed application.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

STATE OF MARYLAND BENEFITS

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.