FAMILY SUPPORT WORKER LEAD

This is a Position Specific-Recruitment for Baltimore City Department of Social Services.

It is important to complete the Supplemental Questions as part of the application process.

10

Department of Human Services

Baltimore City Department of Social Services

Adult, Family and Children's Services Bureau

1920 N. Broadway

Baltimore, MD  21213

The purpose of this position is to provide a means of transport in order to assist case managers with providing and sustaining weekly or monthly parent visits, sibling visits, medical appointments, etc. Additionally, the position assists case managers in maintaining case records, filing and other duties in order to provide services to our customers so that each can achieve the optimum level of functioning in hopes of preserving family ties and relationships or independence. Assigns, reviews and delegates assignments to Family Support Workers. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.

The Family Support Worker Lead will be responsible for overseeing and assigning Ready by 21 mail pickups and deliveries by Family Support Workers to various DSS sites; keeps an updated log of Agency vehicles assigned to Ready by 21 and informs the Fleet Manager of any issues with vehicles. Teaches clients to use community resources available to them to meet environmental and other basic needs; identifies the needs of the client by visiting the home in conjunction with the case manager; teaches clients daily life skills in the area's of housekeeping, home management and personal hygiene; participates weekly in supervisory conferences. Transports children to and from Ready by 21 programs, events, family visits and medical appointments.

Please describe any specific job duties relating to the minimum qualifications stated below.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience providing support services to children or adults through teaching and demonstrating practical living skills in order to promote and maintain independent living or assist in preserving the family structure.  

Notes:

1. Experience as defined above or in child or adult care giving may be substituted for the educational requirement on a year-for-year basis.

2. Nine college credits from an accredited college or university in a human service program or human development program such as child development, sociology, social work, psychology, counseling, nursing, criminology, juvenile justice, human growth and development, human services, or mental health may be substituted for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Social Services classifications or Social Services specialty codes in the Social Science, Psychology, and Welfare field of work on a year-for-year basis for the required experience.

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess the following:

1. One or more years experience assigning, reviewing and delegating tasks.

2. One or more years experience maintaining records.

3. One or more years administrative experience in an office setting.

1. Employees appointed to positions in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

2. Some positions in this classification may be assigned duties that require the incumbent to acquire and maintain a license as a Certified Nursing Assistant or a Geriatric Nursing Assistant from the Maryland Board of Nursing at 4201 Patterson Avenue Baltimore, Maryland 21215. Information may be obtained at www.mbon.org/main.php. Obtaining this license within a specified time may be a condition of appointment or probation for these types of positions.

1. Family Support Workers who are working with families with dependent children must successfully complete an approved entry-level training program before being granted permanent status.

2. Employees appointed to positions in this classification may be required to have access to and use their personal automobile in order to transport clients. Verification of appropriate vehicle insurance, which shall include coverage for transporting clients, must be provided. Standard mileage allowance will be paid for the use of a privately owned vehicle.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your applications. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. It is imperative to list all computer and software experience on your application pertaining to your job duties.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If you are unable to apply online, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention: Betty Ketterman 

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email:  bettyj.ketterman@maryland.gov.; Voice 410-767-7147, toll-free: 1-800-332-6347. The paper application must be received by 5PM on the closing date for the recruitment.

Do not submit unsolicited documentation. Resumes and copies of diplomas are not required for this examination process.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country.

TTY Users: call via Maryland Relay, 1-800-925-4434.