FAMILY INVESTMENT SPECIALIST I
|Department||Department of Human Services|
|Date Opened||1/4/2018 2:55:00 PM|
|Filing Deadline||7/2/2018 11:59:00 PM|
|Salary||$30,472.00 - $39,046.00 with potential growth up to $47,710.00/year|
|HR Analyst||Kendra Young|
LOCATION OF POSITION
Main Purpose of Job
A Family Investment Specialist I is the entry level of work providing direct services to individual customers or families by determining customer eligibility for multiple Family Investment Administration programs in a local Department of Social Services.
Employees interview customers to explain program requirements and options, to collect and complete required documentation, to refer customers to other program services or agencies as appropriate and to monitor customer progress and use of assistance.
Learns to interview applicants for Public Assistance, Medical Assistance and/or Food Stamps in the Family Investment Administration (FIA) of the Department of Human Resources in order to determine customer eligibility and need for FIA programs
Learns to explain program requirements and procedures to individual customers or in a group setting
Learns to elicit information as to family composition, employment, health status, financial obligations, parental status and living arrangements
Learns to calculate incomes and resources to establish benefit level
Learns to determine program eligibility in accordance with federal, State and local laws, policies, rules and regulations
Learns to check public records, such as birth records and real estate transactions
Learns to contact individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations, such as income, resources, residency and household composition
Learns to establish and maintain case records using computerized database systems
Learns to contact customers regarding discrepancies and refer questionable cases to the fraud unit for further follow-up
Learns to monitor case progress and apply appropriate sanctions when necessary
Learns to provide information on and make referrals to service agencies, organizations and vendors for appropriate services and information to meet customer health, housing, food, employment assistance, child care and transportation needs
Learns to serve as a customer advocate
Learns to provide basic counseling and problem solving support
May learn to make visits to customers homes to gather information
May learn to prepare appeal packages or testify in administrative appeals hearings
Performs other related duties
Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum qualifications to be approved and appear on the list of candidates eligible for hire.
EDUCATION: Possession of a Bachelor's degree from an accredited college or university.
1. Applicants may substitute public contact experience involving negotiating, interviewing, explaining information, gathering and compiling data, performing analysis of data, writing correspondence, and completing mathematical or legal tasks on a year-for-year basis for up to four years of the required education. (IMPORTANT: If intending to use this substitution for education, please include job duties and information detailing how you possess the specific aspects of public contact experience listed above.)
2. Applicants may substitute possession of an associate of arts degree in Income Maintenance/Family Investment and two years of experience involving public contact and performance of support functions directly related to Family Investment program operations for the required education.
3. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204 (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Department of Human Services Examination Services Unit do not have the authority to accept substitutions or equivalents.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.