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Recruitment #18-000683-0001


This statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Department of Social Services throughout the State.

If you have previously applied and been approved for this recruitment, 18-000683-0001, please do not reapply. This recruitment is being reposted to allow those not previously approved for this recruitment to apply.

Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.

ALL approved candidates will placed on this list of eligible candidates in one randomized Best-Qualified scoring band.

Placement on this list as Best-Qualified is not a guarantee that you will be offered an interview for any given vacancy.

To find out if a Local Department of Social Services is currently recruiting for this classification, please contact their personnel office directly; contact information for our Local Departments of Social Services can be found at the Department of Human Services website, .  





Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.

Main Purpose of Job

A Family Investment Specialist I is the entry level of work providing direct services to individual customers or families by determining customer eligibility for multiple Family Investment Administration programs in a local Department of Social Services.

Employees interview customers to explain program requirements and options, to collect and complete required documentation, to refer customers to other program services or agencies as appropriate and to monitor customer progress and use of assistance.


Learns to interview applicants for Public Assistance, Medical Assistance and/or Food Stamps in the Family Investment Administration (FIA) of the Department of Human Resources in order to determine customer eligibility and need for FIA programs

Learns to explain program requirements and procedures to individual customers or in a group setting

Learns to elicit information as to family composition, employment, health status, financial obligations, parental status and living arrangements

Learns to calculate incomes and resources to establish benefit level

Learns to determine program eligibility in accordance with federal, State and local laws, policies, rules and regulations

Learns to check public records, such as birth records and real estate transactions

Learns to contact individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations, such as income, resources, residency and household composition

Learns to establish and maintain case records using computerized database systems

Learns to contact customers regarding discrepancies and refer questionable cases to the fraud unit for further follow-up

Learns to monitor case progress and apply appropriate sanctions when necessary

Learns to provide information on and make referrals to service agencies, organizations and vendors for appropriate services and information to meet customer health, housing, food, employment assistance, child care and transportation needs

Learns to serve as a customer advocate

Learns to provide basic counseling and problem solving support

May learn to make visits to customers homes to gather information

May learn to prepare appeal packages or testify in administrative appeals hearings

Performs other related duties


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum qualifications to be approved and appear on the list of candidates eligible for hire.

EDUCATION: Possession of a Bachelor's degree from an accredited college or university.



1. Applicants may substitute public contact experience involving negotiating, interviewing, explaining information, gathering and compiling data, performing analysis of data, writing correspondence, and completing mathematical or legal tasks on a year-for-year basis for up to four years of the required education. (IMPORTANT: If intending to use this substitution for education, please include job duties and information detailing how you possess the specific aspects of public contact experience listed above.) 

2. Applicants may substitute possession of an associate of arts degree in Income Maintenance/Family Investment and two years of experience involving public contact and performance of support functions directly related to Family Investment program operations for the required education.

3. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204 (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Department of Human Services Examination Services Unit do not have the authority to accept substitutions or equivalents.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Approved candidates will placed on this list of eligible candidates in one randomized Best-Qualified scoring band. 


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. Please report all experience and education related to this classification's minimum qualifications. Please include all appropriate computer and software employment experience in your listing of job duties.

It is important that you provide complete and accurate information on your application, including clearly indicating any college degrees and majors, "from-to" employment dates, job duties, and hours worked per week.   

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.


This position is in a covered bargaining unit.



Online applications are STRONGLY preferred.  If you are unable to apply online, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention: Kendra Young

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email

For questions concerning this position, please email

TTY Users: call via Maryland Relay, 1-800-925-4434.

The paper application must be received by 5 PM on the closing date for the recruitment. 

Do not submit unsolicited documentation.  Resumes and copies of diplomas are not required for this examination process.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country.