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FAMILY INVESTMENT SPECIALIST III

STATEWIDE RECRUITMENT

Recruitment #18-000691-0001

Introduction

This statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Department of Social Services throughout the State.

If you have previously applied and been approved for this recruitment, 18-000691-0001, please do not reapply. This recruitment is being reposted to allow those not previously approved for this recruitment to apply.

Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.

ALL approved candidates will placed on this list of eligible candidates in one randomized Best-Qualified scoring band.

Placement on this list as Best-Qualified is not a guarantee that you will be offered an interview for any given vacancy.

To find out if a Local Department of Social Services is currently recruiting for this classification, please contact their personnel office directly; contact information for our Local Departments of Social Services can be found at the Department of Human Services website, http://dhr.maryland.gov/local-offices/ .  

GRADE

12

LOCATION OF POSITION

STATEWIDE

Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider approved candidates from the eligible list.

Main Purpose of Job

Family Investment Specialist III is the advanced or lead level of work providing specialized services in eligibility determination or quality assurance review of customer eligibility for Family Investment Administration (FIA) programs in a local Department of Social Services. In eligibility determination the specialized services include customer appeals of eligibility determination, overpayment of benefits, foster care benefits or adult long term care programs. In the quality control program the employee reviews cases in one or more program categories completing a required number of cases monthly. Employees interview customers, explain program requirements and options, verify information, determine category of eligibility, assist customers in resolving problems and handle the disposition of routine and complex cases. Lead worker responsibilities include assigning, reviewing and approving the work of and training other employees in lower-level classifications in the same series. Employees in this classification do not supervise but may function as lead workers assigning and reviewing work, and providing assistance to lower-level Family Investment Specialists. Employees in this classification receive general supervision from a Family Investment Specialist Supervisor or other higher-level administrator. Employees may be required to work evenings and weekends and may visit customers in their homes or at facilities such as nursing homes, group homes and hospitals.

POSITION DUTIES

Examples of Work:

Provides specialized services in the Family Investment Administration (FIA) of the Department of Human Resources in eligibility determination or quality control.

In eligibility determination, provides specialized services, such as customer appeals and overpayments. In quality control, reviews cases processed by eligibility determination workers and completes a required number of cases each month.

Interviews customers to determine eligibility and need for FIA programs.

Elicits information as to family composition, employment, health status, financial obligations, parental status and living arrangements.

Explains program requirements and procedures to individuals or in a group setting.

Checks public records, such as birth records and real estate transactions.

Contacts individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations, such as income, resources, residency and household composition.

Determines program eligibility in accordance with federal, State and local laws, policies, procedures, rules and regulations.

Calculates incomes and resources to establish benefit level.

Records and updates information in automated databases and classifies and codes errors for statistical analysis.

Records and updates case information using computerized databases.

Contacts customers regarding discrepancies and refers questionable cases to the fraud unit for further follow-up.

Provides information on and makes referrals to service agencies, organizations and vendors for appropriate services to meet customer health, housing, food, employment, child care and transportation needs.

Monitors progress and applies appropriate sanctions when necessary;

Provides basic counseling and problem solving support.

Serves as an advocate on behalf of customers. May make visits to customers homes to gather information.

May give testimony of case study findings at hearings, appeals and court hearings as a representative of the Department.

Performs other related duties.

MINIMUM QUALIFICATIONS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

EDUCATION: Possession of a Bachelor's degree from an accredited college or university.

EXPERIENCE: Two years of experience determining eligibility for governmental assistance programs.


NOTES:

1. Additional experience determining eligibility for governmental assistance programs may be substituted on a year-for-year basis for up to four years of the required education.

2. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204 (b)(1) of the Annotated Code of Maryland.  The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Department of Human Resources do not have the authority to accept substitutions or equivalents.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Approved candidates will placed on this list of eligible candidates in one randomized Best-Qualified scoring band. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. Please report all experience and education related to this classification's minimum qualifications. Please include all appropriate computer and software employment experience in your listing of job duties.

It is important that you provide complete and accurate information on your application, including clearly indicating any college degrees and majors, "from-to" employment dates, job duties, and hours worked per week.   

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BARGAINING UNIT STATUS

This position is in a covered bargaining unit.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services  

Examination Services Unit

Attention: Leslie Wigfield

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or fax requested information to: 410-333-0882; leslie.wigfield@maryland.gov: Voice 410-767-7316, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.