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Recruitment #18-001042-0004


This is a position specific recruitment for the Department of Public Safety & Correctional Services (DPSCS). The resulting eligible list will be used to fill current and future recruitments for the Department of Public Safety & Correctional Services (DPSCS) Central Region.


Please be advised this position has rotating shifts every 28 days with hours 7:00 A.M. - 3:30 P.M. and 3:00 P.M. - 11:30 P.M.




1201 Reisterstown Road

Pikesville, MD 21282

Main Purpose of Job

The main purpose of this position is to perform the technical and general duties of a Computer Operator II at the Public Safety Data Center. This includes performing duties associated with monitoring the mainframe system and its associated peripheral devices utilizing z/OS, MVS OS/390 operating systems and JES2 subsystem controls. Provide printer support for the mainframe area working with impact and laser printers. Provide tape library management, backup and offsite vaulting support for all mainframe and distributed systems environments. Assist on-line users, vendors, and technical support with software and hardware problems. Maintain a busy helpdesk that supports all communications lines and equipment associated with the National Law Enforcement Teletype System (NLETS), Maryland Department of Transportation (MDOT-MVA), all Maryland correctional institutions, Parole and Probation faculties and all Maryland District Court Systems.


Powers the computer system up or down by following operating procedures and entering commands on the control console;

Reads production schedules, job request forms and job documentation to determine what jobs to run, what procedures to follow and what input data to obtain;

Adjusts the production schedule and manipulates job streams in order to make the most efficient use of the computer and peripheral equipment and to allow for the processing of special and emergency jobs;

Enters commands on the control console to open and close files as required to process specific jobs and to activate batch, backup and test jobs;

Loads paper and forms in printers, activates printers in response to computer messages and removes printouts from printers;

Hangs and loads tapes and activates tape drives and disk drives in response to computer messages;

Monitors the processing of jobs by observing the control console and correcting processing errors according to operating policies, procedures and job documentation;

Verifies that complete and correct output has been produced for each job and maintains control counts of numbered forms, checks and other negotiable documents;

Enters commands on the control console to bring up and take down on-line systems;

Observes the control console and responds to on-line system messages to keep the system up;

Responds to calls from on-line system users regarding system problems and follows procedures in systems and device manuals to restore system access;

Monitors on-line system by entering simulated data, determining if valid responses are received and maintaining a record of response times;

Notifies programmers, technical support staff and users of program and system problems;

Maintains records of computer and system downtime;

Cleans, adjusts and makes minor repairs to computer equipment;

May place service calls to vendors to explain the nature of equipment and line malfunctions;

May perform production control duties such as scheduling, input and output control and tape library management;

Performs other related duties.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience operating multipurpose, multi-tasking computer systems.

Notes: 1. Experience operating computer equipment for the purpose of data entry, word processing or maintaining information may be substituted on a year-for-year basis for the required education.

2. Fifteen credit hours in computer operation at an accredited college or university may be substituted for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Computer System Operations classifications or Computer System Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

If you are claiming educational substitutions an unofficial copy of your transcript must accompany your application.

Credit hours earned must be added to the application so you can be evaluated properly.


The following qualifications are preferred, not required:

  • 6 months experience using mainframes
  • 6 months experience in help desk environment


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. Applicants certified to this list will remain eligible for one year.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the above closing date.



Online applications are STRONGLY recommended; if you are unable to apply online, please mail the Maryland State Application (paper) by the closing date to:

HRSD-Recruitment & Examination
ATTN: T. Arrington
300 East Joppa Road, Suite 1000
Towson, MD 21286

For more information, please call 410-339- 3696

To submit qualifying documents; the preferred method is to upload them using the "other" tab on the online application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). We will not consider information submitted after the closing date of this announcement.

Resumes will NOT be accepted in lieu of completing the online or paper application.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay