UNEMPLOYMENT INSURANCE CLAIM CENTER SPECIALIST II

The Department of Labor, Licensing and Regulation (DLLR), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of Unemployment Insurance Claim Center Specialist II to build an applicant pool. This recruitment will be used to fill current and future vacancies. All candidates must meet the minimum qualifications during the time apply. The resulting eligible list will be maintained for one year after the closing date of the announcement.

12

Statewide

Adjudicate potentially disqualifying unemployment insurance (UI) issues in accordance with established quidelines to provide high quality customer focused services that regulate the distribution of unemployment insurance benefits to support the economic stability of the stat

Conducting fact-tinting interviews with claimants, employers and other interested parties to gather information. Investigating, analyzing and evaluating information in order to make determiniations regarding contested unemployment insurance claims. Weigh facts, evaluate the credibility the evidence presents, then make a written determination that is both legally correct and in a manner that provides sufficient evidentiary summary and legal conclusion in order for both the claimant and employer to understand its content and outcome. Explain and interpret laws, policies, precendents, rules and regulations, unemployment disqualifications and eligibility.Work is performed in a call center within the Division of Unemployment (DUI). Candidate must work a heavy caseload with exacting time lapse and deadlines.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience adjudicating unemployment insurance separation and non-separation issues; or gathering information used to render determinations related to unemployment insurance contributions.

Note: 1.  Four years of general clerical experience may be substituted on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Human Resources Management classifications or Human Resources Management specialty codes in the unemployment insurance claims or contributions field of work on a year-for-year basis for the required experience.

Must have 2 years adjudication experience in a UI Claim or Adjudication Center

 

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Current contractual employees within Unemployment Insurance

NOT APPLICABLE

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCETABALE AND NOT CONSIDERED IN THE SELECTION/EXAMITIONATION PROCESS.

All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.

STATE OF MARYLAND BENEFITS

 

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 18-001122-0003 (UI Claim Center Spec II)
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.