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Recruitment #18-001362-0060


Salary Grade: 10


613 Global Way

Linthicum, Maryland  21090

Main Purpose of Job

To provide secretarial, clerical, and telephone support for professional staff engaged in the planning and delivery of vocational services; provide expert assistance to consumers; initiate and maintain office protocols and procedures; and utilize information processing systems to maintain client statistical and financial records.


Respond to individual consumer concerns and telephone calls to include accurately recording the information provided by the client or caller, answering general questions about DORS; giving accurate information to the client or caller and maintaining proper interpersonal/telephone etiquette. Process new consumer referrals upon receipt to include scheduling appointment. Scan documents for inclusion into the Case Management System. Process authorizations and invoices in a timely manner. Prepare resumes and job related correspondence for consumers. 



Graduation from an accredited high school or possession of a high school equivalency certificate.


Three years performing secretarial or clerical work involving typing duties.


  1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
  2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
  3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.  


Experience working with an electronic case management software program and experience working with individuals with disabilities is preferred.

Selection Plan

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.





Applicants must complete the MD State Government on-line application for employment recruitment #18-001362-0060. The Application must clearly demonstrate that the applicant meets the prerequisite Minimum Qualifications for the position.  

Paper applications can be completed and faxed to 410-554-9397 or mailed to DORS Human Resource Department at 2301 Argonne Drive, Baltimore, MD 21218. To obtain a paper application visit our website or TDD (410) 554-9399. Inquiries can be made to 410-554-9424. Appropriate accommodations can be made for individuals with disabilities.  

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850.  

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required.  Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

TTY Users: call via Maryland Relay   As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.   We thank our Veterans for their service to our country, and encourage them to apply.