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OFFICE CLERK II

Recruitment #18-001375-0072

GRADE

07

LOCATION OF POSITION

301 W. Preston Street

Baltimore, MD 21201

POSITION DUTIES

This position performs diverse clerical duties which support agency operations and requires the review, verification and interpretation of information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to the agency. 

The position will perform clerical/front desk duties, which entails receiving calls on the general and toll free telephone lines from the general public, aging network representatives, older Marylanders, individuals with disabilities, and interest groups, by providing information in a timely an accurate manner. 

The incumbent will receive all customers visiting the agency in order to coordinate meetings and visit with the staff.  The position will also accept delivery of mail, packages received by the agency and other duties as assigned.

MINIMUM QUALIFICATIONS

Education:   Completion of the eighth grade.

Experience: One year experience performing clerical duties in an office environment. 

Notes:  

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for six months of the required experience.

3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Six months experience in Microsoft Office (Excel, Word and Access)

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred qualification(s).  Include clear and specific information on your application regarding the qualifications.

- Experience distributing mail 
- Customer service experience  
- Experience handling a high volume of phone calls

SELECTION PROCESS

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201

If you have any additional questions regarding this recruitment, you may contact:

Kigen Waugh

Email: kigen.waugh@maryland.gov

Phone: 410-767-4933

Resumes will NOT be accepted in lieu of completing the application.  

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY  Users: call via Maryland Relay




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