OFFICE SERVICES CLERK

This is a STATEWIDE recruitment to fill current and future Office Services Clerk vacancies in the Maryland Department of Human Services.

Our current vacancy is with the Talbot County Department of Social Services, 301 Bay St #5, Easton, MD 21601.

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STATEWIDE

Applicants should indicate on their applications all counties (Baltimore City) where they are willing to accept employment for this classification.

Current vacancies at:  

Department of Human Services

Talbot Co Department of Social Services

301 Bay St #5

Easton, MD 21601

An Office Services Clerk is the full-performance level of work performing diverse clerical duties which support Department of Human Resources agency operations and require the review, verification and interpretation of information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to agency programs. Employees in this classification do not supervise. Employees in this classification receive general supervision from an Office Supervisor or other clerical or administrative supervisor.

Typical job duties of Office Services Clerks: Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems; Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents pertinent to agency programs and based on application of regulations and procedures to factual information; Responds to inquiries, makes determinations and resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed; Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public; Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting; Assembles and verifies data and compiles information in order to prepare routine statistical and status reports; Updates and maintains files, logs, schedules, rosters and records; Composes routine correspondence to provide or request essential information, explain the status of requests and the procedures to be followed; Recommends changes in office procedures as necessary to improve office efficiency; Uses computer software applications to enter, edit, validate, search, retrieve and update information and may design, edit or format reports, graphs and charts; May type correspondence, reports, schedules and other material using a typewriter, computer or word processor; Performs other related duties

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum qualifications to be approved and appear on the list of candidates eligible for hire.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties. (Please clearly list any clerical duties performed at the jobs listed on your application.)

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

1. Handling confidential documentation.

2. Answering inquiries from internal and external customers.

3. Using Microsoft Office Suite, Word, Excel, PowerPoint, and Google email accounts.

4. Drafting correspondence, data entry, and/or reports.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best-Qualified, Better-Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If you are unable to apply online, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention: Moses Devaprakasam

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email moses.devaprakasam@maryland.gov , voice 410-767-7416 , toll-free: 1-800-925-4434.

The paper application must be received by 5 PM on the closing date for the recruitment. 

Do not submit unsolicited documentation.  Resumes and copies of diplomas are not required for this examination process.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country.