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OFFICE SERVICES CLERK

Recruitment #18-001376-0077

Introduction

This is a position Specific Recruitment for the Department of Assessments and Taxation, Charter Filing and Processing Division. The resulting eligible list will be used for this position only.  Interested persons will need to reapply for future recruitments in this classification.

GRADE

8

LOCATION OF POSITION

Department of Assessments and Taxation

Charter Filing and Processing Division

301 W. Preston Street

8th Floor

Baltimore, MD  21201

Main Purpose of Job

This is a multi-task position that provides support to the Charter Unit staff in customer service, work ordering documents and checks, keying Charter documents and Trade name filings.  The intent is to provide professional and courteous service while treating the Customer with respect at all times.  The Charter Filing Division of SDAT shall be conveyed in a favorable image.

POSITION DUTIES

Work orders and keys non-expedited documents including documents including but not limited to New Business formations,

Trade names, Resolutions and Good Standings

Enters data from work-ordered expedited and /or routine documents into MBES program at a minimum rate of 75 documents daily (work-orders and /or processed) with 95% accuracy.

Makes Certified copies of documents and mails the acknowledgements to customer within one week of processing.

Works in the Public area processing documents and assisting customers.

Tallies checks, cash and credit card receipts to reconcile with MBES daily Closeout reports.

Provides excellent customer service while having contact via phones, in person or by email.   

Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.  

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.  

3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Some College is desirable.

LIMITATIONS ON SELECTION

Candidate must be willing to work in Baltimore City.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be evaluated.   The evaluation will be a rating of your application based on your education, training and experiences as they relate to the requirements of this position. 

Therefore, it is essential that you provide complete and accurate information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. 

We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and place on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

**Please complete the Supplemental Questionnaire** 

All information stated in the supplemental questionnaire must be documented within the application to receive credit.

BENEFITS

FURTHER INSTRUCTIONS

Resumes will NOT be accepted in lieu of completing the online or paper application. Online application process is STRONGLY preferred.

If online access is not available, you may submit a paper application and resume to:

Department of Assessment and Taxation

Attn: Human Resources Department,

300 W. Preston Street

Room 511

Baltimore, MD 21201.

If you have any questions, please contact Human Resources at 410-767-1140.

APPLCATIONS MUST BE RECEIVED NO LATER THAN THE CLOSE OF BUSINESS ON THE CLOSING DATE.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.