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Recruitment #18-001442-0010


This is a Position Specific-Recruitment for the Department of Human Services, Baltimore City Department of Social Services.





Department of Human Services

Baltimore City Department of Social Services

Works Activity Unit

1510 Guilford Avenue, 1st Floor

Baltimore, MD 21202


Department of Human Services

Baltimore City Department of Social Services

Family Investment Administration

500 North Hilton Street

Baltimore, MD  21229

Main Purpose of Job

An Office Supervisor is the supervisory level of work performing diverse clerical duties which support agency operations. Employees in this classification supervise lower-level clerical employees. Employees in this classification receive general supervision from an Office Manager or an administrative position.


Examples of Work:

Plans, coordinates and supervises the work of lower-level clerks;

Trains subordinate clerical staff in clerical equipment usage, procedures, agency regulations and policies;

Responds to inquiries, makes determinations and resolves problems by reviewing, verifying, interpreting and editing information in accordance with applicable procedures, policies, regulations and laws;

Develops, recommends and implements modifications of clerical operations and procedures to improve efficiency;

Establishes work priorities and deadlines to meet agency requirements;

Compiles statistical reports for administrative review;

Confers with other agency personnel to exchange information, request various actions, interpret policies and explain procedures;

Composes correspondence and other material informing the public, agency personnel and others of procedures and policies relative to the clerical operation;

Orders, receives and distributes office supplies and materials;

Enters, edits, validates, searches, retrieves and updates information and designs, edits or formats reports, graphs and charts using computer software applications;

May type correspondence, reports, schedules and other material using a computer or word processor;

Performs other related duties.


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education:  Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:  Four years of experience performing clerical duties.


1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience.


Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess:

1. One year of experience as a lead clerk and/or supervisory experience.

2. One year of experience using Microsoft Office Suite, Excel, Word, Access and/or Goggle Suite, docs, e-mail, etc.

3. One year of experience communicating with internal and external stakeholders.

4. An Associate's Degree in Secretarial Science or related fields.

5. One year of experience in workforce development programs.

6. One year of experience using CARES (Client Automated Resources and Eligibility System).


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.



Online applications process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Betty Ketterman, 311 W. Saratoga Street, Room 142, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.

TTY Users: call via Maryland Relay.