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HUM SER ADMIN I

Recruitment #18-001533-0002

GRADE

17

LOCATION OF POSITION

DEPARTMENT OF HUMAN SERVICES

BALTIMORE CITY DEPARTMENT OF SOCIAL SERVICES

FAMILY INVESTMENT ADMINISTRATION

5818 REISTERSTOWN ROAD

BALTIMORE, MD 21215

Main Purpose of Job

The main purpose of this position is to function as an Assistant Manager by assisting in the administration of the direct delivery of services for the Family Investment Center and other income support programs to eligible residents with the geographical boundaries of a Family Investment Center in Baltimore City. The Family Investment Administration of the Baltimore City Department of Social Services directs activities to assist families with children while preparing them for independence. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standard set by the department. Incumbent will Direct the implementation of ongoing changes and new program requirements in order to comply with TCA, Food Supplement, and MA regulations. This is done by the reviewing and interpreting program requirements, discussing new and revised requirements, conducting FI staff meetings, writing operating procedures, providing policy clarification, and monitoring to ensure that staff are implementing the requirements correctly.  Incumbent will ensure compliance with federal and local policies by overseeing the timely and accurate completion of applications, redeterminations, and corrective actions by meeting with supervisors, individual case managers and utilizing the CIS, MMIS II systems, date watch as well as regularly generated reports including the Application Status report and in-house control systems.

MINIMUM QUALIFICATIONS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education:  Possession of a bachelor’s degree from an accredited four-year college or university.

Experience:  Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Applicants may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Applicants may substitute education at the graduate level at an accredited college or university in a human services related field at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience developing administrative procedures and evaluating efficiency and effectiveness for Family Investment Administration (FIA) Programs.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

1. One year experience providing customer service to Internal and external stakeholders.
2. One year of supervisory experience.
3. One year experience using CARES (Client Automated Resources and Eligibility System).
4. One year experience using Excel and/or Goggle Suites.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.   All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.  

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.  

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.   

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   People with disabilities and bilingual applicants are encouraged to apply.   We thank our Veterans for their service to our country, and encourage them to apply.