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HUMAN SERVICE ADMINISTRATOR I

PROGRAM MANAGER I

Recruitment #18-001533-0003

GRADE

17

LOCATION OF POSITION

DEPARTMENT OF HUMAN SERVICES

FIA, OFFICE OF PROGRAMS, MORA

311 W. SARATOGA STREET

BALTIMORE, MD 21201-3500

Main Purpose of Job

Under the general supervision of the Director of the Maryland Office for Refugees and Asylees (MORA), the incumbent in this position serves as the as the primary point of contact between local grantees and MORA; plans, organizes and supervises the work of assigned Program Coordinators; reviews and assists in the development of departmental policies and programs; schedules, coordinates, and executes monitoring visits to MORA grantees; writes monitoring reports; promotes the work of MORA through frequent contact with resettlement agencies, state agencies, county and municipal government officials; develops and implements rules, regulations, standards and controls for carrying out the work of the assigned program; creates and implements professional develop plan for subordinates; develops training material for sub-grantees, and help in the development of program brochures and other outreach material.

POSITION DUTIES

Facilitates communication and problem solving between Resettlement Agencies and other grantees; plans and coordinates on site meetings with Resettlement Agencies to enhance coordination of services; communicates with MORA grantees regarding federal, state and local regulations impacting refugee resettlement; leads the planning and implementation of new or revised procedures, practices and processes; develops monitoring schedule in coordination with MORA Director and other office staff; leads the development of reports and timely submission; writes clear reports related to findings and defines corrective actions; conducts studies and analyses of agency programs, procedures and organizations; makes recommendations to improve system efficiency and operations; and performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Four years of experience in the administration of a human
services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes: 1. Applicants may substitute additional professional or technical
experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Applicants may substitute education at the graduate level at an accredited college or university in a human services related field at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education.

 

SELECTIVE QUALIFICATIONS

 Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience working with individuals admitted to the United States as refugees.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess the following:

1. Three years of work experience ensuring compliance with state and/or federal regulations, departmental policies, directives, and objectives in day-to-day operations in a human service program.

2. Three years of work experience preparing complex reports and evaluating  human service program (s).

3. Two years of experience coordinating and facilitating meetings, conferences, and/or training.

 

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

 

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

 

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.

 

 If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

 

If you have any questions concerning the recruitment process for this position, please call 410-767-7414. 

 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

 

People with disabilities and bilingual applicants are encouraged to apply.

 

We thank our Veterans for their service to our country, and encourage them to apply.

 

TTY Users: call via Maryland Relay