ADMINISTRATIVE SPECIALIST II

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System.  The System is a multi-employer, public employees’ benefit retirement system composed of twelve (12) separate retirement and pension systems with additional plan components, covering approximately 200,000 active members and more than 150,000 retires and beneficiaries.

 

The Agency’s Administration Division is seeking a candidate to fill the Administrative Specialist II position in its Benefits Processing Death Benefit & Refund Unit.

11

120 E. Baltimore Street, Baltimore, MD  21202

This position serves as a staff member within the Death Benefit and Refund Processing Section of the Benefits Processing Unit. This incumbent is responsible for the timely and accurate processing of death benefit claims. Processing death benefit claims involves receiving reports of death from family members over the telephone, communicating with beneficiaries via telephone, email, and regular mail, determining eligibility for death benefit payments, calculating payment amounts, and creating transactions and checks to create death benefit payments. This incumbent is also responsible for the timely and accurate processing of refund payments to members of the Pension System who have terminated their employment and requested to withdrawal their money.

Processing of refund requests involves reviewing incoming forms for proper completion, reviewing members’ records to determine if they are eligible to withdraw their money from the Pension System, resolving issues related to forms and eligibility via telephone, email, and regular mail contact with the members, and creating transactions and checks to create refund payments.

 

The incumbent needs strong communication and customer service skills to interact positively with the Agency’s customers.

 

This position also requires someone with good organizational skills and someone who is detailed oriented and able to work in a fast paced, deadline oriented, and sometimes stressful work environment.

Education: Completion of 60 credit hours at an accredited college or university.

Experience: One year of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above for the required education at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of required education.

2. Candidates may substitute 90 credit hours at an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.

Bachelor’s degree in business, communications, or mathematics related majors.

 

Customer Service 2 years’ experience. 

 

Microsoft Office Software, including Word, Outlook, and Excel 1 year experience.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred.  If online access is not available, you may mail a paper application and supplemental questionnaire (if applicable) to:

DBM Recruitment & Examination Department

301 West Preston Street, Room 608

Baltimore, MD 21201

All mailed documents must include the applicant's name and the job number and must be received by the closing date.   Resumes will NOT be accepted in lieu of completing the application.

If you have any questions concerning the recruitment process for this position, please call 410-767-4850.

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country, and encourage them to apply.