HUMAN SERVICE SPECIALIST V

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DEPARTMENT OF HUMAM SERVICES

FAMILY INVESTMENT ADMINISTRATION

311 W. SARATOGA STREET

BALTIMORE, MD 21201-3500

The incumbent is this position protects the integrity of the Department's Family Investment Administration benefit programs, and provides management information to the Department's Family Investment Administration staff in the Central office and in the Local Departments of Social Services, by providing administrative and managerial oversight of program audits for the Bureau of Quality Control.

Ensures quality and timeliness for the completion of a statistically valid sample of about 125 field audits and evaluation reports each month; provides customer service to both internal and external customers that meets or exceeds the standards set by the Department at all times; administers and manages field audits for a unit of six to eight Analysts; ensures the accuracy of all imaged documents and screen shots performed by the Analyst; recommends corrective action and improvements in policy, systems and office procedures as a result of evaluations of audit findings; and oversees assigned special projects, etc.

Education: A bachelor’s degree from an accredited college or university.

Experience: Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field at may be substituted the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education.  

The ideal candidate will possess:

1. Three years experience in determining eligibility for the Food Supplement and Temporary Cash Assistance programs.

2. Experience and use of personal computer software such as Word, Excel and accessing mainframe computer programs such as Child Support Administration (CSA), Client Automated Resource and Eligibility (CARES), Enterprise Content Management Solution (ECMS), Program Integrity Reporting and Management Information Database (PIRAMID), State Verification Exchange System (SVES), Maryland Automated Benefits System MABS), MyDHR, Adobe Professional and scanning.

3. Knowledge of the Family Investment Administration and Child Support Administration programs, policies and procedures.

4. Demonstrated written and oral communication skills.  

Limited to current Department of Human Services, Family Investment Administration, Quality Control employees only.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.   

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.  

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

 STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention:  LaToura Jones

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201  

Or, fax requested information to: 410-333-0882; Email latoura.jones@maryland.gov:;Voice 410-767-8844, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.