HUMAN SERVICE SPECIALIST V

16

Department of Human Services

Office of Strategy and Performance

311 W. Saratoga Street

Baltimore MD 21201

This position serves as the Performance Officer for the Office of Strategy and Performance responsible for designing and managing the Department of Human Services (DHS) efforts to track strategic progress, identifies successes, errors and/or concerns, and develops corrective action plans for resolving issues.

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: A bachelor’s degree from an accredited college or university. 

Experience: Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations. 

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field at may be substituted the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education. 

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of the required minimum qualifications experience mentioned above must have been in the planning, leading or managing of a program or project complex in nature involving coordinating with internal and external stakeholders to achieve measurable results and objectives.

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

1. One year of work experience in a human service program monitoring and tracking performance of service delivery partners and composing data management reports.

2. Strong oral and written communication skills and comfortable in briefing Program Heads up to Department-Level Leadership.

3. Experience setting goals, meeting deadlines, and overseeing the workflow of a human service program.

 4. One year of proficient computer experience in MS Office Suite software, such as Excel, Word, and Power Point, or Google Documents.

5. Experience with SmartSheet a Plus.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention:  Kendra Young

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email kendra.young@maryland.gov; Voice 410-767-7199, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.