HUMAN SERVICE SPECIALIST IV **Closing Date Extended**

15

301 W. Preston Street, Baltimore, MD 21201

Will coordinate and oversee the administration of the Department's Veteran-Directed Care (VDC) Program in collaboration with the VA Maryland Health Care System (VAMHCS) to ensure adherence to the program's principles of participant-direction and person-centered planning and compliance with program policies and procedures; and serve as the liaison between the VAMHCS, Financial Management Service (FMS), and participating Area Agencies on Aging (AAAs) and Centers for Independent Living (CILs).

Oversight of participating AAAs and CILs who provide supports planning services for the VDC Program and the FMS that provides participant-directed financial services for enrolled Veterans.

Day-to-day activities related to the initial referral and ongoing enrollment process and procedures; participant budget plans, incident reports, and services.

Training and ongoing technical assistance to Supports Planners.

Billing activities that include processing monthly invoices, participant spending reports, and UB-04 claim forms.

Tracking administrative payments from the VAMHCS.

Conducting participant satisfaction surveys.

Monitoring the quality of all program operations, including supports planning, financial services, and participant feedback.

Compiling required documentation and reports for the VAMHCS on a monthly, quarterly, or as needed basis.

Revising program guidelines and procedures, as needed, in collaboration with the VAMHCS.

Ability to problem solve.

Customer Service

Proficiency in Microsoft Excel.

Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration
of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3.  Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education. 

One year of experience working with the Veteran-Directed Care program or other home and community-based services or programs for Veterans

Experience in public speaking.

Experience conducting trainings.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after the closing date. 

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608 Baltimore, MD 21201

Questions regarding this recruitment may be directed to S. Hudson at 410-767-4910. 

For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.  

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.