ADMINISTRATIVE SPECIALIST III

The Department of Labor, Licensing and Regulation (DLLR) is accepting applications from all qualified applicants for the position of Administrative Specialist III. This position requires the analysis, development, and implementation of complex professional oversight processes.

12

500 North Calvert Street, Baltimore, Maryland 21202

This position is board administrator for both the Maryland Board of Barbers and the Maryland Board of Cosmetologists. The position requires the analysis, development, and implementation of complex professional oversight processes. Duties include processing applications for license to practice and reinstatement of suspended license, processing complaints against licensees, recording and maintaining the minutes of each board meeting, composing Board correspondence to licensed professionals, professional associations and residents of Maryland concerning the state statutes and Board regulations and policies. This is an administrative position working with the Executive Director and Assistant Executive Director and other Board staff to improve the effectiveness and efficiency of the Boards oversight of professionals to protect the public. This position may provide direction and instruction, of one or more clerical staff. It involves daily interaction on the Board's behalf with professionals, licensees, the public, and professional groups involved in testing, accrediting, and monitoring professional conduct.

Duties of this positon include, but are not limited to:

• Acts as Administrative Specialist for the Board of Cosmetologists and acts as back-up for Administrative Specialist for the Board of Barbers. Duties include managing the agenda, documenting decisions, preparing follow-up correspondences, and composing concise minutes of the board meetings. Position is responsible for providing all materials necessary for Board decisions and discussion; responsible for communications with all professionals, complainants, and individuals testifying before the Boards. Executes and communicates all Board actions including requests for information, approvals, denials, and disciplinary actions for professional practices.
• Performs verifications of licensure and examination for licensees to be sent to other States, including researching automated records, internet and archives.
• Answers walk-in, telephone and e-mail inquiries from professionals about the status of their applications, their eligibility for licensing, and requirements of the laws and to provide appropriate forms. This entails making independent decisions based on the policies, laws, regulations and best practices of the Board of Barbers and the Board of Cosmetologist. Monitors and resolves customer issues and problems with applications for licensing filed over the Internet and telephone; Provides direct in-person support to licensing applicants and consumer visitors to the office.
• Assists the Executive Director and/or the Assistant Executive Director with preparation of correspondences, webpage maintenance, mailings, etc., and performs other duties as assigned according to circumstances such as staff reductions, increased workloads, or other priorities which require duties to be adjusted among the staff.

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a Bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

Professional oral and written communication skills

Bachelor's Degree Preferred

Excellent Excel, Word and Google Suite Experience

Experience working with complaints and/or investigations

Excellent Customer Service Experience

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by DLLR for a period of one year.

Leave Benefits

Leave may be granted to a temporary/contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. 

Health Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:  

DLLR Office of Human Resources

Attn: Ernestine Hyman    18-002043-0452

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

For additional information, please contact Ernestine Hyman at 410-230-6298 or via email Ernestine.hyman1@maryland.gov.

The MD State Application Form can be found online  

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.