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Triage Specialist

Recruitment #18-002247-0067


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MDH/Office of Health Care Quality, Long Term Care Unit, Catonsville, Maryland

Main Purpose of Job

The main purpose of this position involves the intake of complaints and facility-reported incidents for Long Term Care facilities. This position communicates with the general public, consumers, nursing home providers, local governments, and other State and Federal agencies regarding the regulations for comprehensive care and extended care facilities. The complaints are distributed to the Facility Coordinator for investigation.

The complaints, in most cases, result in on-site surveys of the providers by health care surveyors of the Office of Health Care Quality, who determine the providers' compliance with Federal Medicare/Medicaid certification regulations and/or State laws/regulations. The providers are regulated to ensure that the citizens of Maryland receive quality health care services by appropriately licensed and/or certified health care providers and professionals.


Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: Three years experience in administrative or professional work.


1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis, for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours, for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations, or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis, for the required education and experience.  


The desired candidate for this position will have have strong customer service skills, which will enable him or her to communicate thoughts and ideas effectively, both orally and in writing.  

The candidate should also be able to work well under pressure, multi-task and meet established timelines and goals, in order to meet the high volume of work in this unit. 

Finally, the candidate should have a general knowledge of computers and be able to utilize Microsoft Office Word, Powerpoint and Excel.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Applicants who meet the minimum qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Candidates may remain on the certified eligible list for a period of at least one year.

Online applications are highly recommended. However, if you are unable to apply online, the paper application may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

Resumes will not be accepted in lieu of a completed application.

For questions regarding this recruitment, please contact the MDH, Recruitment and Selection Division, at 410-767-1251. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850, or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251, or MD TTY Relay Service, at 1-800-735-2258.



As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.