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Recruitment #18-002586-0032


This MWE System Specialist position is located in the Office of Workforce Information and Performance (OWIP). OWIP's mission is to collect, analyze, and produce labor market and workforce information as a service to businesses, job seekers, students, workforce and economic development programs and their community service providers in Maryland. Our primary function is to make workforce and economic data and analysis easily accessible for informed decisions, from individual choices to workforce and economic policy directions.




Office of Workforce Information and Performance

1100 N. Eutaw

Baltimore, MD 21201

Main Purpose of Job

The primary duties and responsibilities of this position are to provide technical and training assistance to the public and staff users of the Maryland Workforce Exchange Operating system and act as a liaison between Department of Labor Licensing and Regulation employees and Office and system users assisting with training, customer service and technical resolutions. Customer support is the primary focus for providing support, training and customer service to internal and external users. The incumbent is responsible for providing direct support and assistance to the Program Manager in the development, testing, training, recommendation and administration of the Maryland Workforce Exchange System. The incumbent will also provide support to the One-Stop Career Centers, Partner Agencies and Public customers as well as function as a member of the Maryland Workforce Exchange Help Desk.  Support activities such as communications; documenting recommendations for improvements and system changes will be a part of daily activities. The incumbent will be required to develop a good understanding of Workforce investment Innovation and Opportunity Act (WIOA), Wagner Peyser (WP), and legislation as it relates to the and data customization requirements in the Maryland Workforce Exchange system.


The primary duties and responsibilities of this position are to provide technical and training assistance to the public and staff users of the Maryland Workforce Exchange Operating system, and act as a liaison between Department of Labor Licensing and Regulation employees and partner agencies.  The primary focus is providing technical support, training and customer service to internal and external users. 


Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.


1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


Must have at least 2 years of experience in technical systems help desk or technical support Experience using web-based systems, testing system functionality and reporting defects.


Intermediate level experience using Microsoft Excel, Word and PowerPoint Experience involving data analysis, Help Desk customer support.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


All candidates are subject to a background check against files maintained by the Division of Unemployment (DLLR/DUI) to determine whether any monies are owed are owed to DLLR/DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Applicant must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview and selection. Units will select those candidates most closely demonstrating the qualifications for interview.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.


U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources 

Attn: 18-002586-0032

N. Eutaw Street, Rm. 101

Baltimore, MD 21201

E-mail address:

The MD State Application Form can be found online Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status. T

TY  Users: call via Maryland Relay