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Operations Manager

Recruitment #18-002586-0077




MDH/Executive Direction, Division of Vital Records, Baltimore, Maryland

Main Purpose of Job

This position will serve as the Special Assistant to the Assistant State Registrar and complete managerial work relating to the operations of the Division of Vital Records, as well as the New & Special Affidavit of Parentage units, collectively. Both units are responsible for the collection, registration, storage, and issuance of vital records for the State of Maryland, with a specific focus on establishing parentage in cases of wedlock, along with making corrections and amendments.

The selected candidate will manage a staff of approximately 15 or more employees; develop standards for quality control and assurance; secure records; provide assistance to hospitals, funeral homes, courts, and the general public, regarding the registration and issuance of records; and ensure that policies and procedures are in-line with the mission and regulations of the agency. Statistical and demographic data on quality control reported on various vital records will include, but not be limited to, legitimation; hospital and home births; and the establishment of paternity.

This position will also oversee ACCOMPS and EVRS (birth) and EDRS (death) databases, as well as report-out and cross-reference data with the DHS/Child Support Agency, in accordance with Interagency Agreement and other reporting agencies, to ensure a 95% accuracy rate.


Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.


1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis, for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures, and processes, or overseeing or coordinating unit operations, or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis, for the required education and experience.


The desired candidate should have experience with supervising professional, technical and/or clerical employees, as well as with entering or compiling data, reports and findings into a tracking system. He/she should also have experience/knowledge with interpreting regulations, policies and rules (i.e. COMAR).


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Candidates may remain on the certified eligible list for a period of at least one year.

Online applications are highly recommended. However, if you are unable to apply online, the paper application may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to, 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

Resumes will not be accepted in lieu of a completed application.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division, at 410-767-1251. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850, or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251, or MD TTY Relay Service, at 1-800-735-2258.



As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.