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Mailroom Manager

Recruitment #18-002711-0014




6776 Reisterstown Road
Baltimore, Maryland 21215

Main Purpose of Job

This position (Mailroom Manager) performs a variety of tasks related to the Central Repository mailroom operations. Provides direct supervisory oversight for the mailroom activities including the sorting and delivery of incoming mail, the preparation and sending of outgoing mail, monitors inventory, checks and reorders items, receives items and allocates to the unit (s) manages financial transactions relating to mail services, engages in correspondence with departments and vendors on discrepancies and reconciles with appropriate entities, work directly with the US Postal Service, operate mail sorter machine and postage metering equipment. This position has a wide range of customer service and administrative duties.


Manage and coordinate the activities of  the mailroom supervisor and front line staff responsible for ensuring the accurate, complete and timely processing of all components of the mailroom workflow. Performs in a timely manner all required Personnel matters (PEP (Performance Evaluation Program), Timesheet FMLA (Family Medical Leave Act), Counseling & Disciplinary actions, participate in hiring process, etc.)

Monitor workflow process to meet Managing For Results statistical measurements associated with various related database systems (Mailroom Transaction Controller, CJIS, Repository Accounting, Network Live-scan , Electronic Card Converter, Remedy, Metering Equipment, Expungement Tracking System, etc.)

Prepare timely report (s) daily, weekly and/or monthly: error reporting (internal & external findings), system downtime, statistical information, records accurate detailed information and research mail service problems/issues

Serve as liaison CJIS-CR: Communication/Leadership/Teambuilding  Responsible for communicating with Information Technology Team, Finance Dept., External Customers, Service Vendors, Colleagues to report or discuss system related issues prohibiting the accurate, complete and timely processing of tasks related to the Central Repository mailroom operations


Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: One (I) year experience in administrative or professional work.


1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.


  • One year of supervisory experience in a mail room environment.
  • One year of experience in inventory management
  • One year of experience in Microsoft Office Suite Applications.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Applicants who meet the minimum qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.  


If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or



To submit qualifying documents, the preferred method is to upload them using the online application; however, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (enclose a cover sheet with your contact information, position name, recruitment number and the number of pages faxed).

Resumes will NOT be accepted in lieu of completing an application.

Online applications are STRONGLY preferred. If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

HRSD-Recruitment & Examination ATTN: Thomasine Johnson                        

6776 Reisterstown Road, Suite 309 Baltimore, MD 21215

We will not consider information submitted after the closing date of this announcement. If you have any questions about this recruitment, please email:

We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay

Bilingual applicants are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting retaining and promoting employees who are reflective of the State’s diversity.