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Recruitment #18-002711-0026


This recruitment has a Selective Qualification.

It is important to complete the Supplemental Questions as part of the application process.




Department of Human Services

Office of Employment and Program Equity

311 West Saratoga Street

Baltimore, MD  21201-3500

Main Purpose of Job

This position provides administrative support to the Department of Human Services (DHS), Office of Employment and Program Equity (OEPE) Director, Equal Employment Opportunity (EEOC) and Americans with Disabilities Act (ADA) staff. The mission of OEPE is to ensure equal opportunity in all areas and aspects of the agency to adhere and prohibit discrimination in all areas of employment.


Provides administrative support with EEO/ADA complaints, investigations, hearings, and meetings; retains internal EEO and ADA files (hard copy and electronic); requests extensions to ensure all deadlines are met for each individual case; maintains adequate communication with OEPE's staff, DHS personnel, outside agencies, complainants, respondents, and witnesses in accordance with State Fair Practice Regulations; sustains efficiency in Microsoft Office Suite, Google Docs, and other databases; reviews outgoing correspondence for grammatical errors and verifies correct recipients to ensure correct delivery; monitors ADA and EEO laws and policies for updates, records and reports all changes to the Director; attends EEOC and ADA outreach events and internal trainings with approval; retains records and processes requisitions for OEPE's supply orders with required approval as needed; and performs other related duties as assigned.


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: One year experience in administrative or professional work.


1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

If you are not using the substitution, you must have one year of the required minimum qualification experience involving administrative and professional experience in Equal Employment Opportunity (EEOC) or Americans with Disabilities Act (ADA) procedures and regulations.


Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess:

1. One year experience with the internet, Windows, templates for flow-charting, Microsoft Office Suite - Word, Excel, Access, PowerPoint and Publisher to create reports and confidential documents.

2. One year experience investigating complaints and attending hearings.

3. One year experience dealing with internal and external customers in accordance with State Fair Practice Regulations.

4. One year experience retaining internal and external confidential files/documents.

5. Bachelor's degree being in one of the following areas: Criminal Justice, Psychology, Sociology, Human Resources or similar degrees.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. It is imperative to list all computer and software experience on your application pertaining to your job duties.


The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.



Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention: Betty Ketterman

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email:; Voice 410-767-7147, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5PM on the closing date for the recruitment. TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.