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ADMINISTRATIVE OFFICER I

CONSTITUENT SERVICES ADVOCATE

Recruitment #18-002711-0049

Introduction

THIS IS AN INTERNAL RECRUITMENT FOR DEPARTMENT OF HUMAN SERVICES, BALTIMORE COUNTY DEPARTMENT OF SOCIAL SERVICES.

GRADE

13

LOCATION OF POSITION

DEPARTMENT OF HUMAN SERVICES

BALTIMORE COUNTY DEPARTMENT OF SOCIAL SERVICES

6401 YORK ROAD

BALTIMORE, MD 21212

Main Purpose of Job

This position is responsible for addressing inquires and complaints from state and local elected officials and Baltimore County constituents regarding benefit programs and eligibility. Responsible for addressing constituent inquiries and complaints regarding services and benefits. Enters and tracks information in the constituent database for resolution. Makes contact with the client when the complaint is resolved. Assists with special customer service and quality improvement projects. Emergency Operations and Quality Assurance: Participates, as needed, in the agency's mandated obligation to provide mass care and shelter under the director of the County or State Emergency Operations Center, and to participate in quality improvement activities.

MINIMUM QUALIFICATIONS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: One (I) year experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.

 

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

1. Six months experience handling heavy call volume, and working in a fast paced environment with heavy demands and deadlines.

2. One year of experience with MS Word, Excel and Google Docs.

LIMITATIONS ON SELECTION

Limited to current Baltimore County Department of Health and Human Service Employees, Only.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay .